Convergys, found at www.Convergys.com, is a business process outsourcing company which specializes in outsourcing the call center functions of their client businesses to work at home call center agents.
Convergys claims that they have been a leader in customer management for over 30 years, and they specialize in helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences.
Unlike many other work at home employment opportunities, if hired by Convergys, you will be considered an actual employee of their company, and depending on the position, may even qualify for benefits.
Being a Call Center Agent
Call center agent is perhaps one of the most popular and prevalent telecommuting job opportunities in today’s workforce, as it is a job that can be professionally and successfully done from the comfort of your own home.
Call center agents can provide a wide variety of services, from sales calls to customer services, verification services, tech support, quality assurance phone call, or even simply confirming appointments and meetings.
The specific work you do for Convergys – and the schedule on which you would perform your work – would be determined by what client company Convergys assigned you to work for. This assigning is done after you have completed the hiring and training process, so the Convergys team knows where best to place you.
Convergys offers both part time positions, at 16 hours a week, and full time positions, at 40 hours a week. You are allowed input on your work schedule, but once you commit to a schedule you must be available during those hours.
You must have a quiet, dedicate at home office with a high speed internet connection, telephone service as well as a telephone with a mute button, and a PC (Macs not accepted) that can pass an online test for compatibility.
You must also have a high school diploma or equivalency and a minimum of six months customer service or call center experience is preferred.
If you are hired, your pay would be determined by the type of work you do, what client you are assigned to, and whether you are part or full time. However, you will always be paid every two weeks, by Direct Deposit.
There are further requirements for Convergys work at home agents, but you will have to check their website Career opportunities for more specific information.