A Closer Look, found online at A-Closer-Look.com, is a marketing and mystery shopping company that gives businesses the necessary customer feedback they need to expertly improve their services and stay competitive within their industries.
According to their website, this company works with businesses in the Restaurant, Hotel, Retail Store, Health & Wellness, and Professional Service provider industries to help them get a better understanding of their customer relations and services.
They do this by employing “expert” mystery shoppers, who they say will provide their companies with detailed reports of their experiences as well as with suggestions for improvements or changes.
What is Mystery Shopping?
Mystery shoppers are employed by A Closer Look and then given an assignment to interact with a specific client of theirs. For example, they may be told to go to a local pizzeria for dinner, with optional specifics like ordering certain menu items or “experiencing” certain issues or problems during the meal.
The mystery shopper then provides a professional report on their experience, including specific details and feedback and opinions on their experience and what could be improved. It is important that this report be as clear and accurate as possible, so companies know they are receiving the most reliable information.
How to Sign Up
People who are interested in becoming one of their mystery shoppers must submit a valid email address to their website and they will be emailed an application as well as be given access to their “Pre-Application Information Guidelines” which explains their company guidelines for shop assignments.
The application will include questions about spelling, grammar, math, and logic, as well as a section of the application where you will have to provide a written narrative about your most recent fine or casual dining experience “in a clear and concise manner.”
Finally, you will also be asked to provide all relevant contact and demographic information and complete a “Shopper Qualifying Test.” Applicants must pass their test with a score of 7 or better in order to be eligible for hire.
A Closer Look also regularly hires both schedulers for their mystery shopping experiences, and editors to look over submitted reports. Unfortunately this website does not publish payment or rate information for their employees at this time.