Acai Optimum Reviews
Is AcaiOptimum.com Legit or a Scam?


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Acai Optimum is a website that offers acai weight loss supplements through a free trial offer.  It is also one of the last acai websites still allowing its affiliates to market their product through deceptive advertising.  If you heard about this company chances are it was through one of the many advertisements plastered all over the internet.

The ad that you probably saw is one of the sneakiest marketing strategies developed to date, and frankly I would not be surprised to find out if it was technically illegal.  When you click the advertisement you’re taken to what looks like a newspaper article profiling the Acai berry and making it out to be the miracle cure of the future.


The site is designed to look like a professional news outlet using everything from weather charts to videos and other tricks to make you feel like you’re at a legitimate news source.  However this is not the case; the site has only one page on it and contains no real reports or articles, it’s strictly created to sell you Acai Optimum.

Click the image on the right to see an example of such an article.  You can see that at the very top it even says “Advertorial” and you can be sure that none of the links work, they simply take you to the acai trial offer.

So is Acai Optimum a Scam?

The claim made by Acai Optimum is that taking their supplement will help you increase stamina and help your body minimize fat storage of foods that you eat.  They imply that this will help you lose weight, but at the bottom of the page they do stipulate that none of the claims they make are evaluated by the FDA.

Now, I’m not a dietitian that has studied the acai berry, so it’s not my place to debate the health benefits of these products.  I can tell you my opinion is that the whole Acai berry craze has been completely blown out of proportion with so many baseless claims being made you’d think it’s the next miracle cure.  It may very well be healthy for you but I can almost assure you it’s no miracle cure-all.

The other aspect to Acai Optimum that causes many people to call it a scam is in their business model.  Their whole purposes is to get you signed up for the trial period, however the trials is immediately followed by continual monthly billing.

It’s called a “negative option billing”, meaning you have to take action to stop being charged, and it’s pretty heavily frowned upon by the FTC.  If you don’t read the terms and conditions you might miss this information which states that,

If you do not cancel your order within the 14 Day Trial Period and return the Product to us within 30 days after you cancel your order, your credit card on file will be charged $79.98. If after your 14 Day Trial Period you wish to continue to receive AcaiOptimum, simply do nothing, and in approximately 30 days and continuing every 60 days thereafter (a Recurring Order), you’ll be shipped out a fresh new 60 day supply of AcaiOptimum for the low price of just $49.00 per bottle with FREE shipping. For your convenience, we will bill the credit card you provided us for your initial order.” Remember, you can cancel at any time by contacting our Customer Care Department at 1-877-825-1528 or online at acoptimumcs.com.

From what people are saying, canceling the Acai Optimum trial seems like a nightmarish headache since they want you to first contact them for a Return Merchandise Authorization RMA number and then ship the product back to them.  Many customers have complained of telephone numbers not working and staff being unresponsive.  If you need more canceling instructions call them at the above number.

Acai berry products are in really high demand right now and their price reflects that.  No one is giving them away for free and if you have signed up for a seemingly “free trial” I can assure you that you’ve just signed up for an overpriced continual billing plan and that you will have a heck of a time trying to cancel it.

After doing a fair bit of research, I’ve found only one legitimate business that sells acai supplements online.  They’re certified by the BBB with zero complaints, sell 100% pure freeze dried Acai (highest form available), and offer their products cheaper than the scam sites and with no sneaky re-bills.

AcaiBerrySite.com is by far the most reputable retailer of Acai products so if you do decide to try it, I would definitely advise you to purchase it there.

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Customer Responses, Reviews, or Complaints

Average Rating for " Acai Optimum " is 1.18 out of 5 based on 136 reviews.
  • Acai Optimum/Colon Cleanse - Complete Scam - I feel a plank for falling for it and ended up worse off financially after being stung for $99.96 twice for each product and numerous odd small amounts with zero help from their customer service team. Cancelled the card to ensure no further transactions could be taken.
  • I also was duped into "free trial" offer on July 13, 2010. they were offering 2 different products for only shipping charges of $1.49. when i looked at the charges they billed me for a total of $101.45 each (1.49 S/H $99.96 for the product)stating there will be a "mail in " rebate for total charges of $0.00. there was no "mail in" rebate. i had to find it online and download it. on August 2, 2010 i mailed in the 2 rebate forms that stated "please allow 2-3 weeks to process your rebate. Your rebate will be in the form of a Visa gift card.

    It is now October and still nothing.

    I don't know what to do that is a lot of money that they stole from me.
  • I talked to Peggy, a supervisor, on 10.4.10. She ASSURED I would receive an e-mail from the company confirming a refund of $400+ dollars. It has nearly been 96 hours and I have received no notice. I understand the actual credit to my card may take 10-14 days as she said but I want the confirmation e-mail NOW! Otherwise I will start with the Better Business Bureau on Monday and proceed from there. I have returned ALL product and was advised by my doctor not to take it.
  • This is a terrible scam. You can call and they give a cancellation # and then say wait 24 hrs and you never get an email. Call again and they want your email address again then another cancellation number and another operator. More run around!

    Canceled my card and filed a report with the RCMP's scam dept

    My bank said that they are very familiar with these guys. So never order a free sample of anything. It is for sure going to be a big problem.

    I got my cancellation today Oct. 1 after fighting for two months exactly, so my advice is fight as hard as you can, but do not let them win your hard earned money.
    • I too have unapproved charges to my credit card. Will notify my credit card company today. I do not have the orginal invoice, therefore have to contact information.

      It would be extremely helpful if you could provide me with their contact phone number, address, email address, (anything)

      I am sorry it was so difficult for you to implement your cancellation, and am pleased it finally happened.

      Thank you for your comments and hope to hear from you.
  • I requested a free sample of acai optimum (miracle?!!) pills and billed 1.97USD. Never got them

    but was charged not once but twice in one day $USD 99.95 and 99.96 dollars.

    I've BEEN RIPPED OFF !!!!! BIGGEST SCAM. Didn't even get the pills.!!!
  • I too was charged 99.96 twice. I filed a complaint with the BBB and have received my money back into my account! Worked wonderfully!
  • I was caught too by ordering what I thought was a free trial and giving card details to pay for postage. I was told on the phone today that they do not offer free trials and that I should have read the conditions etc... These were not obvious and only obtainable by clicking on the small print 'Terms & Conditions' on their email confirming the order.- a bit late. I live in UK and the stuff was sent from a UK address -I managed to cancell by phoning the Arizona number (several times!)they say they will send no further supplies or make amy more debits. Today I am still trying to get them to refund the money they had already deducted. I was in touch with UK 'Consumer Direct' today and they are preparing a case to submit to Trading Standards Institute. Obviously the more examples they have the better their case so if you are in the UK and have been stung in this way please contact Consumer Direct.
  • I was also scammed, basically same as the rest of you. I did however manage to get my money back. I sent them a mail with all of your complaints, with the heading- NOT A SCAM? I promptly received a mail "after reviewing my application for a refund" they decided to give my money back. Although it took a few more mails, the refund showed up on my account yesterday. It is worth a try you guys! I have however learn a valuable lesson. Opened a separate account for online purchases, and will only deposit the purchase amount in there.

    Good luck to you all, keep on mailing them. Don't bother calling them though, it only causes your blood pressure to rise!
  • I ordered on line for 1.19 and got charged 1.19 plus 99.96, was told i would get back my 99.96, but now they said that i ordered it. so no refund.It is a rip off.
  • been there done that ...and I feel like a total idiot. I felt for the fake website (the one that looks like a news website ) right after I ordered on 08/05 I was charged 99.97 and $3.00 ( both on the same day ). then on 08/06 I was charged $1.19. I also had to pay $2.00 for a "Foreign Transaction" I called and canceled I went on the website and canceled. on 08/31 they took $1.45 out of my account again.... I think if my bank didn't send me the email to tell me that there is something strange going on on my account they would have taken more money out. because it did said it was a pending charge and the company hasn't send the total amount yet ( or something like that ) . I called my bank and I called the company and they said I would get the money back. I didn't ... I lost the rebate but I don't even care about that anymore ... and after reading everything here I better call my bank and get me a new card because I'm sure they will take money out again ...ohh and the product didn't even work ..just my luck ...
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