Arise.com Reviews – Legit or Scam?

AriseArise.com is a company that offers independent contractor job opportunities to people looking for work from home positions.  An independent contractor is not a traditional employee.

ICs are contracted to work for a specific company, performing designated duties in exchange for a pre-determined hourly pay rate.  However, taxes will not be taken out of your paycheck, though the company you work for will be claiming you on their taxes, so make sure to put aside enough money from your checks to pay your dues at the end of the year.

Now, you will not actually be contracted to work with Arise.  Arise.com acts as a middle man between you and the companies who will hire you.  Arise.com does a background check on you, trains you, and then connects you with the company you will be working with.

Arise.com connects you with online retailers who need people to do telephone customer service, online customer chat services, and email technical support.  You determine in advance what hours you will be willing to work, and once you are contracted to a company, you must be willing and able to honor those hours.

You will generally be required to have specialized training for many different companies, however, once you’ve gotten your specialized training for a couple different companies, you’ll usually maintain working with them for extended contracts.

Positions acquired through Arise.com tend to begin at $10/hr and then move up the scale to $14/hr once you have a job that requires further training.

So What’s the Deal with Arise.com?

While Arise is a legitimate company, the most Arise.com complaints come from users who are upset at the technical issues and required costs.

First, the software Arise.com uses to track your working time and officially pay you only functions with Internet Explorer and certain types of anti-virus software.  In addition, their software hasn’t been updated to work with versions of Windows Vista and Windows 7, so you must have earlier versions to work with.

But the costs of working with Arise seem to generate the most complaints.  Of course you must have a home computer and high speed internet, but you must also have a landline designated for business purposes only and a set of headphones.  If you don’t have one of the few anti-virus programs that Arise software works with, you’ll need to purchase that as well.

You must have a national background check performed, which you have to pay for, and can run around $30.  Also, the actual training provided by Arise.com will run you $99 initially, and you will be charged various costs whenever you require further specialized training, which almost every job will require.

Finally, the software that Arise provides you with to connect you with your employer and track your working hours – in addition to the 24/7 support they offer you – will cost you $40 each month.

If you're at OpportunityChecker.com because you are looking for a way to make money online then check out our article "7 Ways to Make Money Online" - methods that anyone can use to earn an income from home.

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Customer Responses, Reviews, or Complaints

Average Rating for " Arise.com " is 0 out of 5 based on reviews.
  • I have worked for Arise for over two years now. I started out with Sears and it was okay. I know work for Disney chat and it is great. No being on the phone.. everything is over the computer. Arise is not a scam... always have paid me on time. You do spend a little money at first but well worth it. I made my money back within one week.
    • I currently work on the T-mobile Gencare Cust Service and would absolutely love to work for anyone doing chat. I am constantly checking for new clients however everything is always on the phone. Do you know if you have to be on the phones for a certain amount of time before an opportunity for a chat position becomes available? I type at least 32WPM with 99% accuracy
  • How do I join Disney or Carnival or Comcast? What are the FEID numbers ?
    • Don't do Comcast. Pick any other, only the top 1% make it past the second month of actual work. The training it not through and some of the systems don't have training accounts to practice in. Half the class drops out once the coding starts and it goes down hill from there. I you have a photographic memory, you might do well. The systems they use keep kicking people off and we get told to service as long as the phone works. If you get kicked off the phone system and have to reboot all systems you do not get paid for that time. I'm very unhappy with the Comcast system. Signed up to work 20 plus hours a week and I get kicked out so much I get paid for about 5 hours. Then I get call and emails begging us to pick up more hours. It the system would work, I'd take 50 plus hours a week. Take another class!!!!
  • It is so funny to see all of the individuals who say the Arise opportunity is a scam. From what I have read, many of the negative reviews come from individuals who failed to do proper research before embarking on this opportunity and spending money they didn't have to spend. I have been with Arise since June of 2014. I started training in July and didn't receive any return on my investment until October. The first client I trained with never issued my production id. So I was never made any money from that opportunity. Still, I'm not bitter or disgruntled as most others are with Arise.

    The unbiased truth is that it is not for everyone! YOU choose to pay your money. There are countless work at home opportunities in which you do not have to pay one cent to join.

    I admit the technical support is a atrocious! I absolutely hate it when I have to go to them for anything! I troubleshoot my own issues before I even consider them. The lack of professional training for most of the chat performance facilitators and qa performance facilitators is obvious as many of them lack the basic knowledge and skills of how to effectively communicate with others in a supposedly professional environment. I've even experienced one qa pf locking my account because she was offended by a communication I sent her regarding the legibility of her emails. The trainers are former csps who worked with the client long enough and/or paid enough to certify. They spend too much time on their soap box or telling stories about their personal life and not enough time teaching the material. I have often fell asleep in all 4 of the different trainings I have attended. And yes, I certified for all of the clients I signed up for.

    As with any company, Arise has its issues but I get paid regularly. I determine how many hours I need to pay my bills and I get them. I am currently servicing 2 clients and waiting on a 3rd. I have never spent more than $100 on a training course because I always receive a discount. Even if I didn't get a discount, I would still sign up.

    People, understand that regardless of what opportunity you accept you will always spend money. With a Brick and Mortar job you have to buy clothes, lunch, gas, and in many cases pay for training (college or certifications). With a work from home opportunity, you have to have high-speed internet, a decent computer, headset and a phone line in some cases.

    In summary, stop bitching and accept responsibility for your actions. Just because Arise didn't work for you doesn't mean it is a scam. It simply may not have been the best choice for you. And for those of you still servicing and complaining, why are you deterring others from making money if you are still making money. Everyone is different. If you are so unhappy, go find another opportunity. You are not obligated to stay with Arise. You can end your contract at anytime without penalty. I have done it with one of my clients and so I know it to be true. I haven't had any issues with continuing to service.

    One recommendation for newcomers, if you do not have any call center customer service skills, do not let anyone fool you to accept a high call volume client. You will be miserable. I have been in customer service for almost 20 years and I won't accept a high volume client. Arise doesn't pay enough to deal with the stress. And the pay actually starts at $8, not $10 as mentioned in the intro by Reviewopeda.

    So remember: Don't spend money you don't have! Look for no cost opportunities. They are out there. I have come across several. One wfh op I had was a search engine reviewer for Google. The starting pay was $13. There was a long test to pass but once you get started, you can make money. Unfortunately, I didn't stick with it because I was working full-time and I went too long without submitting any reviews and so they terminated my contract. Be careful in your interpretation of the reviews you are reading. Pay attention to the underlying reason they are writing a negative or positive review. I passed up arise several times before I decided to join. Now I'm glad I did.

    This is not an attempt to get anyone to join Arise! Please don't mistake it for a solicitation! It is, however, an attempt to get everyone looking for a work from home opportunity to do their due diligence before spending one copper coin! This will prevent you from blaming someone else when you spend money you didn't have to spend in the first place!
    • Your message is pro/con. Everyone has different experiences. Arise is a legitimate company that takes advantage of its partners. I have never made more than $8 per hour. That is very low. Why would anyone work for that?

      I have enough information on Arise to sue them and win. The thing is, when you have an issue, you CANNOT speak with anyone. You go to chat who does not understand half of what is going on. Arise needs to have a help desk to resolve complaints.

      If people know that they will never get to speak with someone when they have an unresolved issue, do you think they will want to partner with Arise?

      I have heard so many things about Arise, and after being with them a few years, I am now seeing all of the bad things are true. They are unethical, disorganized and they will reap you off. I will not go into details, as this issue is being looked at.
    • Well Said I Love Your Review..Now That is what i call keeping it 100
    • Hey how are you. I read your review and wanted to ask you a question as I am a former CSP for arise but went back to my profession. I want a PT bad to supplement my spending habits and I liked the flexibility but need help picking some clients if you can help me on which are not high volume and do not term your contract easily. I have my own experience which was not great. I signed up for WaG 2011 went well but went back to my career. Lost the job a year later so took ATT Chat and that was a scam. 30 people in class and only 4 of us passed the test paying I think 250 in 2011. They were not allowed to retake which was not fair and when I got to the floor there was zero work. i could not even make my 10hrs a week so that client was purely a scam client. Went to WAG again passed the test and there was hours for x mas but ending x mas was termed for no reason. No reason was given at all so its whatever. I know people that have been there for 10 yrs both in Staples and it works for them. I hate that I had such a bad experience as I loved the flexibility but I am a QC Analyst for Mortgages and my job is to find fraud and taht company is fraudulent with some clients. They work taking the client, they get paid training bunch of people and when they are desperate they take people on with discounts or free classes. Once it is done and over they either keep you if your really good or term your contract and the length of time that you are in class is not worth it if you pick the wrong client so I am coming to you for help on which client is the right one? If you can help me with that. Staples I know for sure but they dont service in FL and from there I jsut dont know. I know there is a new security system one but have not updated on it. TY:)
  • I will be signing up for classes soon. it seems legit but after reading this how can I. can any body tell me something that will really let me know if its a scam?
    • Arise is not a scam. I have been working since July of 2014 and very much enjoy working with Arise. I only work 20 hrs a week (my choice) and have never missed a pay day. I am thrilled with the level of support that I receive (tech support still needs to get in the 21st century), and the fact that as long as I maintain my 2 or 3 star status I can schedule as many hours as I want.

      I know the exact minute my hours will display for the next week. I do not have to sit and stalk for hours all day long. That is giving your life away. You don't get paid for that.

      Yes, Arise is legit. My PFs have been with the client I work for 5+ years.
    • Ann,

      I just informed the IBO I no longer wanted to be associated with ARISE. I took the initial computer test on the ARISE site and my XP passed as well as my ISP. I only had to pay $5.00 to begin training as a CSP I and passed. The usual price is $99.00. If I had to pay the $99.00 I don't know if I would have been associated. I then signed up to work for AT&T. This was very quickly after I passed the computer test on ARISE website. I got a headset and was promptly at my orientation. It was then that I found out that Windows XP was no longer being accepted by ARISE. It was less than one month since I took the initial test. Still, I persisted and purchased a new computer to comply with AT&T requirement. I then re-tested using ARISE's test only to find out that my ISP was insufficient. Again, remember that the initial test showed my computer met the requirements. I was unable to take the course because of this. I was the one who had to make contact with ARISE about the getting a refund. They informed me that they do not give refunds - only vouchers. After doing all of this, AT&T no longer is part of the ARISE network so I signed up with Comcast for which I had to pay more money in addition to the voucher for this course. On the day of that certification I realized that there were over 170 people who were to take the classes! I couldn't figure out how 1 instructor could handle that many trainees so I decided not to go with this opportunity. When I contacted ARISE I was informed that there was no possibility of a refund or a voucher and in addition, I would not be able to sign up for another course for 30 days. So I would say that I got a new computer, got a new ISP, signed up for 2 courses, and I never made a dime. A bit about me- I'm a college graduate with lots of experience. My advice is that unless you are unbelievably patient and LUCKY, very computer savvy, please STAY AWAY. There may be some validity to this company but overall, I think it is a complete SCAM.
    • Do your research on this company. In Feb. 2015 a former Judge/Arbitrator ruled that Arise is guilty of miss-classification. The outsourced agent was awarded over $11,000 for her 3-4 month tenure with Arise. There are many pending lawsuits against Arise for miss-classification of agents and 1099 contractors. If you need help find an attorney contact me.
  • If you seriously looking for job you can realize there is lot of dumb employer who even do not have knowledge to find and know the right person. The question is how this company realize people based on their voices? Answer is funny, is not fair even. these kind of companies usually take advantage of job seekers and take their money.
  • what is the best way to find a good ibo?
  • Hi, I've been with Arise for about two years now. Where it's true you pay for your training, I get to pick and choose what I what to train for (and I wait for the prices to drop... if the class doesn't seem to be filling up near the start date of class, they start reducing the price). I've done AT&T (AT&T is DEF still using Arise Reps, great program, just hard, but it's rewarding to be part of AT&T teams), I've done Barnes and Noble, Turbo Tax, and AT&T Chat. I'm now doing Disney. I've paid anywhere from $5 to up to $179 (just depends how bad I want a program, or how popular it is, or how close it is to class start date). You do get what you put into it. It's not a scam; I've been taking care of my family on it. (P.S. You can do more than one program... just follow the guidelines and policies, and you're good to go). P.S.S. If you don't do well on your SOW, also known as contracts, which typically run for 90 days, you won't be invited to extend it. Two years and strong, and I love Arise. One final note, it is BEST to be your own IBO (instead of being an employee of another IBO). Take the plunge and get incorporated, then you won't have to deal with any IBO b.s. (pardon the French, lol). Hope this was helpful.
    • Hi Mia I was just reading the information re: Arise that you posted. I am currently taking the Disney Resorts course and would like any pointers that you have to offer. So far everything has been what it says. When you read the material it explains everyting in great detail. WE have an exceptional instructor. We will be taking the BIG exam the weeked of the 15th...a bit nervous! maybe anxious! Have a blessed day.
    • How much does it cost to be an Ibo
    • Arise is not a scam it is a legitimate company. I have worked with them for a while. Some of the IBO's are another story and that is the problem. One IBO to beware of is Michelle Scales aka as Scales Top Performes I know there have been several on her team that she will just stop paying. Look on the portal for Premiere IBO's or make sure you do your research or even consider becoming your own IBO. Over the holidays this Michelle did not pay her employees and took their money. She is very dishonest and is pure white trash. And Arise won't get involved with it. People like her give good companies a bad name. Just be very careful to avoid IBO's such as her.
    • Hi I have just recently become my own IBO from being released from another and since they have released me I have been unable to get back into the system so I can start back working.. So Can anyone help me with this issue so I can start back working?
    • Hi Mia,

      I am looking to join Arise but I would like to talk to you about Arise. My sister thinks this company is a scam. She has signed up in becoming an IBO and paid for the background check with Arise. I am not sure on how to convince her to continue with Arise so that I can sign up under her. Can I get your e-mail address?

      Thank you,

      Keli
  • Disney Dining is the way to go - no call logging on each call. I have been doing Disney a little over a year now and also work Royal Caribbean - I agree with the responses above, keep your metrics up and there are no problems.
  • I was considering working for this company but for some reason had a bad feeling something wasn't right about Arise and reading the reviews saved me! Thank you!!! All of the positive reviews were obviously coming from people with vested interest in Arise because they were fortunate enough to be hired on and weren't scammed for their money. People don’t write bad reviews for no reason!
    • These is good and bad. I worked for them in the past, don't see anything false in positive reviews or negative, not working for them now, have no 'vested interest'. Working as an 'employee' for some other companies, which I'm doing now, gives benefits (well offers i guess is a better way to say it, i cant afford the health), probably a tad more job security, depending, you get paid for training instead of paying, taxes etc. are deducted, hours are more regular and set, i get paid overtime if I work it, etc. With Arise, you are your own contractor, and the above isn't the same, depending on the opportunity the hours may or may not be available, and you never know when the opportunity might end. Some have said they purposely get ride of people so they have to hire more people to get the training fee. But considering they were getting a monthly fee from the people working, and have to pay a trainer, and new people take a while to be trained until they start to work and pay the monthly fees, and to take as many calls an hour that made little sense to me. You in my experience) have a chance to make more an hour with Arise, I did, and you, assuming the hours are available, which they Def. Were for my client you have complete flexibility. Arise was one of the first to do this,(at home call center) as 'Willow' and one of the very few if any companies that you pay something upfront and isn't a scam. I thought of it like paying for college courses, no guarantee you'll pass, any contractor has to have their own equipment (though work at home employers typically require this too... I think of gas and transportation I'm 'not' paying though. You just can't look at it like a typical employer, or you are better off with one. Which currently I am, though, due health issues effecting my voice, am stocking Arise day waiting for a chat opportunity to reappear.
  • Ok so I just passed the CSP 101 class. I paid $12.95 for the initial background check and nothing else so far. I signed on with DYH Staffing before I even joined Arise. I haven't heard from DYH staffing yet and alerted them (over 24 hours ago) before selecting my business opportunity as instructed. Am I better off as my own IBO? I need to make a living. I worked loyally and conscientiously for a company for 15 years and devoted my life to them just to be closed for downsizing. I need stability and a work load that will keep me interested and challenged. Can I find it with Arise?
    • You're way better off being your own IBO (I got lucky, it's really cheap to do in Missouri). When you are your own IBO you have access to info that CSPs don't have (such as what do you actually get paid, versus what your boss, which would be the IBO that hired you, pays you). My IBO was my fiancé, and even then I hated having to ask him for info; I ended up becoming my own IBO, and avoid hearing my fiancé grumble at me if I had to release shifts. Again, if you keep up your metrics you'll be fine; with Arise two years now. (See my other posts under Mia). Good luck.
    • thats not what i asked and u keep saying the samething over and over again
    • how much did you pay for the CSP101 class place can you tell me i am waiting for my background check to come back
    • if yes how much did you pay
    • did you pay to take your CSP101
    • Arise is a great opportunity! Yes you can find that in Arise. If you are looking for an IBO please let me know!
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