Gazelle Reviews – Legit or Scam?


Gazelle.com
from 27 reviews Review It
Gazelle.com

 

Gazelle (www.Gazelle.com) was established in 2006 as a company that will purchase your used electronics and then make sure that they are either reCommerced or appropriately recycled.

ReCommerced is a term created by Gazelle, which means that they will re-introduce your used electronics into the market place and resell them to buyers, which helps both consumers and the environment.

According to Gazelle, putting perfectly good, used electronics back onto the market helps consumers who are looking for a good deal, and also helps the environment as those consumers are not purchasing brand new electronics which will also eventually end up in landfills.

How Does It Work?

You go to Gazelle.com where you input the brand name and model of the electronic item you would like to sell. If Gazelle currently accepts that item, they will ask you a series of questions regarding the condition the item is in.

Once you have given Gazelle all the information they require, they will quote you a purchase price. If you accept that price, you simply print out a free shipping label and ship your items to Gazelle.

Gazelle also offers a variety of bonus codes you can use when selling them your items. Bonus codes must be added to the transaction before it is final, and each Gazelle bonus code has different uses and requirements, so pay close attention when applying it to your transaction.

Once the items arrive, they will be inspected to ensure they are in the condition you said they were. Once that has been verified, you can receive payment in a form of your choosing: check, PayPal, or Amazon gift card.

This whole process takes about 1 week.

What If They Don’t Accept My Item?

Currently, Gazelle does not accept television sets or printers, though this may change in the future.

If you have an item, like a laptop, that Gazelle does accept but they do not have your particular item on file, you can ask them for a Personalized Offer, where they will research the market value of the item and contact you with a price. This process does take longer than a week, however.

If Gazelle does not accept the item you are hoping to get rid of, they do offer information on their page about all local recycle facilities that will take your item and appropriately recycle it.

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Customer Responses, Reviews, or Complaints

Average Rating for " Gazelle " is 1.3 out of 5 based on 27 reviews.
  • Sent them an s7 after they offered $46. My phone was like new. Not a scratch on it anywhere. They emailed me saying that after inspecting my phone they revalued the phone to be worth nothing because of "excessive scratches". Then I knew Gazelle was a scam. To further this realization was when they gave me 2 options: I could have them send the phone back to me or they would "recycle" it for me at "no charge". Needless to say I had them send it back to me and Verizon bought it for nearly the same price Gazelle had "quoted" me originally. Don't waste your time with these scam artists.
  • Sent them a flawless phone, they quoted $202. When the phone arrived they claimed there were scratches and downgraded the quote to $168. The phone had no scratches. I would never do business with them. Scammers. They quote the highest to get you to sell to them but always downgrade the price after receiving the phone.
  • Years ago I had a good experience selling an iPhone 4 to Gazelle, so recently I accepted an offer from them for my iPhone 7 (rose gold) that was in flawless condition, protected by case & screen protector from Day 1. Their offer for the phone was $167. Less than a week later they responded by email that the device had 'too many scratches' and they lowered the offer to $73. I rejected it and told them to return the phone to me. Fortunately I appear to have received the same phone back undamaged (unlike some other reviewers), but I will never do business with them again. They are scammers.
  • Dishonest company! I sent in an absolutely flawless device (that was in a case with a screen protector from day 1). Gazelle claimed the condition was not flawless and reduced my value by $100. I didn't even request for them to send my device back given it seems some people who did so received back devices that weren't the same as what they sent in. Horrible service. Dishonest business. Shady practices. BEWARE!
    • I just had the exact same experience as Robert with a flawless iPhone 7 protected by case and screen protector from Day 1. Not a scratch anywhere. They offered me 60% less than the online offer after they received it. I declined their offer and had them return it. To my relief they appear to have returned the same device. I will never use Gazelle again.
  • Don't use Gazelle if you're on a budget and looking for a reliable phone. I ordered mine in "excellent" condition. iPhone 6+ was sent to me with a minor bend, and the bend has gotten worse. It is now kicking the bucket less than a year after purchase. They wouldn't make an exchange, and said I could return it after paying them another $20 to process. Wouldn't recommend this garbage to Oscar the Grouch.
  • Total scam if you are trying to sell them your phone. Sent them a brand new phone as a test. They sent back comments that it was not in perfect condition and knocked over $100 off the original offer. Brand new phone - never even turned on. Straight from the box to their shipper. We have tried sending in two phones before this and got this same story. My belief is that they reduce everyone's original order because of "imperfections." Do I hear class-action suit due to false advertising!!!!
    • This sounds like a good plan!
    • I had the exact same experience. I sent them a straight out of the box, brand new, never used iPhone 7 that is an ATT phone. I purchased it from ATT. They originally quoted me a price of $160, what they would pay me for it. Then I get their offer after they received the phone. They claimed it didn’t turn on and was not ATT but Verizon instead. They offered me $25 instead. What a joke. I obviously declined and had them send me the phone back. Got it back and it turns on just fine. I mean do they we are all idiots or what? I’m thinking about filing complaints with the attorney general and BBB.
  • i ordered a gazelle iphone 6 plus, i paid next day shipping the whole 9 yards, finally after dealing with FedEx and driving around town i got my phone. as soon as i opened the phone it immediately didnt work and my AT&T rep who helped told me to shut it off and try again later. later i tried using the phone again it constantly shut out of apps, took screen shots when pressing the home button, the off screen popped up randomly, calls ended randomly, and the lock button didnt work. obviously upset i call gazelle i spoke to 3 people 2/3 were rude and had attitude with me. i informed them i needed another phone fast and offered to FedEx overnight the broken phone back today instead of using the shipping slip they gave me which take 3-5 business days, the sales rep informed me this wasnt a smart choice because there was a chance the phone would take longer then the normal shipping process and they could possibly lose it. upon that question I asked how often this happens with devices considering their "30 point check" the sales rep informed me it happens, which had me lose all trust in this company considering the device you receive could easily not work. I gave in and agreed to use their method, after talking longer they informed me the refund wouldn't take place for another 3-5 business days and then i could order a new phone. obviously furious i asked the gazelle sales rep how long i was looking at, with weekends and holidays my new phone wouldnt come for 2-3 weeks, but once i was refunded they would cover the next day shipping cost for the new device, which for obvious reasons isnt helpful because i would have already waited two weeks for my phone. their 30 point check process cannot be actually accurate because if someone had simply opened the phone within 5-10 seconds they would realize the phone does not work. i will not shop with gazelle again and should've listened to the horror stories my friends had told me previously. i suggest you dont waste your time or money.
  • On 28 May I have ordered an iPhone from Gazelle. I called them immediately after ordering to cancel it before it was shipped, because of the bad reviews on them I found on-line. The manager I spoke too told me that this order had never been processed because my IP address was outside the US, so there was no order to cancel, so I did not need to worry. However, I was charged the full amount through PayPal. On the same day, 28 May, I opened a dispute and contacted the seller through PayPayl, and they never responded to my message. On 31 May I received a message from Gazelle that my order had been shipped. I called Gazelle again and they told me they would inform FedEx not to deliver the order to me and that they would refund me, but before they refund me I needed to close the case with PayPal. I told them that I needed a transcript of our phone conversation to be sent to my e-mail so that I had something in writing about refunding me. The manager promised to send this by email, which he never did. On 1 June I called Gazelle again. I spoke to the same manager who talked to me on 28 May. He told me that my order should have never been processed in the first place and promised a full refund if I close the dispute with PayPal. I told him that I would not close the dispute until and unless they refund me. He promised to refund me as soon as FedEx delivers the phone back to them. I asked him to email me the transcript of our telephone conversation, which he never did. On 7 June the order was delivered back to Gazelle. However, they did not refund me until 19 June when I wrote them that I would bring a lawsuit against them.

    If you consider buying anything from them please read their disclaimer which says in capitals: "THE WEBSITE AND MATERIALS ARE PROVIDED BY GAZELLE ON AN "AS IS" BASIS AND AS AVAILABLE, WITHOUT ANY WARRANTY OR REPRESENTATION OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GAZELLE EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND THE IMPLIED CONDITIONS OF SATISFACTORY QUALITY AND ACCEPTANCE AS WELL AS ANY LOCAL JURISDICTIONAL ANALOGUES TO THE ABOVE AND OTHER IMPLIED OR STATUTORY WARRANTIES. WE MAKE NO REPRESENTATIONS THAT THE WEBSITE OR MATERIALS WILL MEET YOUR REQUIREMENTS AND WE DO NOT GUARANTEE THAT ANY CONTENT, INFORMATION, SOFTWARE OR OTHER MATERIAL ACCESSIBLE THROUGH THE WEBSITE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS."

    This means that they can sell you a non-functional device for $$$ and are not liable for this beyond the return window, but return is subject to restocking fee. Neither are they liable if their website infects your computer with a virus.
  • I'm very dissatisfied with the support I've received today, 6/18/2018. I was sold into returning this non-functioning phone to Apple to repair the battery, which should have been checked by Gazelle before being sent to me. The phone dropped on the way to the Apple store and the screen was damaged. I can't help but be upset with Gazelle for not offering any other options to fix the phone- which was none! Never again would I purchase a phone from a company that sends defective products and doesn't have the decency to work with their customers!
  • There's always those people who think buying low and selling high is "ripping people off". Unless of course they're doing the selling. If Gazelle or anyone else buys your phone for say $50 and resells it for $500. That's not ripping anyone off! That's how capitalism works. Once you accept the $50, That's the buyers phone to do with whatever they please. How much they paid for it is irrelevant to how much they sell it for. That being said. Gazelle's offers are obscenely low right from the start. Then they will definitely "downgrade" your device or find something to reduce the initial offer. That's standard practice for any of these type places where you send in your device before getting paid. Most of the time the "downgrade" is warranted. Everyone thinks theirs is better than it actually is. At Gazelle however, the initial offer is pitifully, insultingly low to begin with. If your device is truly flawless or near flawless and especially if it's unlocked, expect to get the drastically reduced offer. When you refuse, expect to receive back a device in the condition that they claimed, except it won't be YOUR device. They will definitely switch on you. There is absolutely no valid reason to use Gazelle or any other "Mail in" type service. Sell your device yourself locally or on Ebay. Ebay has sellers who will do it for you. Even after their commission you will receive much more than with any mail it in buyer. If you read all the bad reviews and are one of those who flat out ignores them because "it just won't happen to me. Those are hard to please people etc etc" and against the advice of thousands of people, mail your device to Gazelle or any other place like Gazelle, TAKE PICTURES of every single square millimeter. I mean everything. Including the serial number. Good quality, clear, focused pictures. You will be glad you did. You most certainly will probably need them.
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