Gazelle (www.Gazelle.com) was established in 2006 as a company that will purchase your used electronics and then make sure that they are either reCommerced or appropriately recycled.
ReCommerced is a term created by Gazelle, which means that they will re-introduce your used electronics into the market place and resell them to buyers, which helps both consumers and the environment.
According to Gazelle, putting perfectly good, used electronics back onto the market helps consumers who are looking for a good deal, and also helps the environment as those consumers are not purchasing brand new electronics which will also eventually end up in landfills.
How Does It Work?
You go to Gazelle.com where you input the brand name and model of the electronic item you would like to sell. If Gazelle currently accepts that item, they will ask you a series of questions regarding the condition the item is in.
Once you have given Gazelle all the information they require, they will quote you a purchase price. If you accept that price, you simply print out a free shipping label and ship your items to Gazelle.
Gazelle also offers a variety of bonus codes you can use when selling them your items. Bonus codes must be added to the transaction before it is final, and each Gazelle bonus code has different uses and requirements, so pay close attention when applying it to your transaction.
Once the items arrive, they will be inspected to ensure they are in the condition you said they were. Once that has been verified, you can receive payment in a form of your choosing: check, PayPal, or Amazon gift card.
This whole process takes about 1 week.
What If They Don’t Accept My Item?
Currently, Gazelle does not accept television sets or printers, though this may change in the future.
If you have an item, like a laptop, that Gazelle does accept but they do not have your particular item on file, you can ask them for a Personalized Offer, where they will research the market value of the item and contact you with a price. This process does take longer than a week, however.
If Gazelle does not accept the item you are hoping to get rid of, they do offer information on their page about all local recycle facilities that will take your item and appropriately recycle it.
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They downgraded both offers to $40 per phone. Claimed one of them had a location tracker on it (it did not, I specifically disabled them and double checked it when I got my devices back) and that one was a different model (unlocked version). I bought the damn things through a carrier, both were the same model number, they had the carrier logo on the back of them, how stupid are the techs there, really? I know you can appeal but why bother when the initial evaluation was SOOOO far off?
Echoing what others said, it just felt shady, like a bait and switch. It seemed to me that they tried to lure me with one price and then lowball me to put the pressure back on me to advocate for the quality of my devices.
I refused their revised offer, they promptly shipped the phones back to me. I reinspected them to make sure I wasn't crazy or wrong (I wasn't) and then sent them on to someone else.
I had a much better experience with ItsWorthMore. I followed the same procedure on my end. They downgraded my offer slightly ($10 per phone) for light but visible scratching on the screens. Totally fine, makes sense, sold.
On top of that if you read the FAQ's on the website it says that you have 5 days to accept their offer, otherwise they will assume you want to accept it and will just send you the money. I never got an e-mail letting me know the phones had arrived or that an offer was made. I just happened to check on their website on the last day luckily and called them right away. They put the offer on hold, asked for the phones to be re-inspected, and said I would hear back in 3-5 days.
I told them in no uncertain terms that the phones were absolutely not damaged when I sent them in, that they dropped the price to below even the "good" condition, that it was shady that I never got an e-mail, and that I was going to sue them. Lo and behold that night I got another e-mail telling me that "everything checked out. The conditions were just as you described." They said they are going to send me the full quoted payment, but they should have done this in the first place. I think they just wanted to see if I would take the lower offer, or that they would wait the 5 days and send me the lower offer automatically.
So if you are going to use this service 1) take pictures of the phones prior to shipping, 2) check the gazelle site daily so you know you have an offer, 3) be prepared for a low ball offer that you have to call and complain about.
I would say just avoid this company. Even though they say they are sending me the money they quoted me I feel that they are shady and were trying to pull a bait and switch. Plus I could have probably gotten close to twice the amount by selling it myself on Ebay.
I had a fully-functional Samsung I sent in to sell...received an email saying it wouldn’t power up, so Gazelle would be reducing my offer to $10. I requested them to send it back...and when I opened it, it started right up! I submitted an email offering a chance for them to redeem themselves, and received no response!! HORRIBLE BUSINESS PRACTICES!
Last month I went to AT&T to unlock it so I could use it while traveling, but they couldn't since it was still locked to someone's AT&T Next account and money was still owed. I called again, but they refused to listen, as they said if worked on AT&T, that was all that mattered. It clearly states on their website that all phones are free from monetary obligations.
I'll never even think about buying from them again, and suggest you stay away, also!
Yet again, those scammers operate a truly dreadful site, I really feel bad and sad about someone dying, apart from those scammers. i'd be glad if their warehouse or shack caught and fire and they were caught in the blaze, this sounds harsh but scammers like them tricking up on people's wallets who are having money problems is just pure evil.
Thank you and stay away from that site, stick to any other sites, hopefully we can make them bankrupt from them having no one to scam.
On another note, a working (no good or flawless option) iPod 4 8gb can be taken from you for $5, or they will accuse you of scratches, making it worthless and they'll keep it anyway, probably sell it somewhere for $40.