GiftCardMall.com is a website and service provided by Blackhawk Network, the largest provider of third party gift cards in the US and Canada.
At GiftCardMall.com, you can purchase gift cards that may be used at over 140 different places, including clothing and accessory stores, restaurants, and service providers, amongst others. They claim that anyone can find the perfect gift in 5 minutes.
Gift cards purchased at the Gift Card Mall can be searched either by the specific retailer or by category, and can be used either online or at locations. In addition, they offer e gift cards and GiftCardMall.com Choice Cards as well.
Gift Cards and E Gift Cards
When choosing a gift card from the Gift Card Mall, you can pick the retailer, the specific dollar amount, and a personal message that will be sent along to your recipient. Some cards may even be customized with a personal image for a $1.00 charge.
But Gift Card Mall offers electronic gift cards as well, which can be emailed to the recipient with instructions for downloading and printing the gift cards. An e greeting card of your choice will be delivered along with the card.
If you create an account with GiftCardMall.com, then you will be notified both when your payment has been confirmed, and when your e gift card has been viewed by the recipient.
GiftCardMall.com also offers the Choice Card, which allows the recipient to choose their own gift card from all 140 brands carried on the site. Recipients can even request a gift card in excess of the price already paid, and cover the difference with their own credit card.
What Else to Know
Gift cards take 5 to 8 days to be shipped, unless extradited shipping is chosen. After you receive your gift card in the mail, you must go online and activate it before it can be used.
Gift Card Mall is also partnered with major grocery store chains like Jewel Osco and Safeway, so that you can find gift cards quickly and easily in your own neighborhood. Gift cards purchased at the store will be activated at time of purchase; no need to go online.
If a gift card purchased at GiftCardMall.com is lost or stolen after it has been delivered, there is nothing Gift Card Mall can do to help – gift cards are essentially the same as cash, and cannot be replaced.
But if a gift card is not delivered, or if there is another problem with your card, you must call Gift Card Mall Customer Care at (877) 426-2551.
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I didn't check beforehand, and do I ever wish I'd done so!! I bought a $100 e-gift card from this company. That was several days ago and I was just notified by them, that they decided not to issue me the e-gift card, that I paid for.
My first thought was, "THANK GOD!!", since I've been trying for days, to get my money back. But on the other hand, I'm really ticked off. By the time I get my money refunded to me, it'll be nearly 2 weeks since this awful mis-adventure began! I simply don't have an extra $100 for this company to play with.
I've ordered e-gift cards over the years, several times, but for lesser amounts (usually $25-$50). Not ONCE did I have a bad experience with doing so. Immediately, the e-gift cards were sent, every single time. But it's like this particular company operates by not operating at all, plus is obviously hell-bent on giving the worst customer service ever!
What others have written here is the gist of what I experienced, also. You do NOT get the e-gift card that you paid for. The website states the cards are usually delivered in less than 5 minutes, but if there's a "problem", it can take up to an hour. I believed this when I read it. But it's utterly false! An hour, I could've accepted... But, DAYS?? That's nuts!
You can call, you can email, but don't count on a response. While I detest them having my hard-earned money for 2 weeks, I'm absolutely THRILLED to have gotten an email from them, saying they were turning down my money for the e-gift card I bought. I haven't a clue as to "why" that is... But I could care less, as I'm happy to be rejected by them. I will never buy a gift card from them again.
Still never received the cards and now am struggling to get a refund. Over 2 weeks now. I have called 5 times and keep getting the same response. They keep claiming it is under review and also they are waiting for a response from the retailer and to give it a day or two.
It took 5 minutes to take my money and for some reason its a big deal to return it even though they clearly know they never completed the transaction.
I finally had to contact my credit card company to step in.
I would never use them.
First sign that this website was a scam - their catalog is extremely convoluted and unorganized. They lump ecards in with normal cards and god help you if you didn't notice the tiny "e" in the listing which is the ONLY thing differentiating one from the other, because you get an email that you can't physically hand to your friend or family member. And it gets sent to YOUR email and not theirs so they have no way of accessing it.
But far worse than their gross incompetence is their clearly criminal business practice of ignoring every attempt you make contact them until after they "ship" your order. (Well, they were emails so nothing was shipped. Derp.) Because if you don't submit a request before they "ship" your email (DERP) they conveniently have an "all sales final" policy that you don't even get to know about until you actually need to fix THEIR mistakes. Again, it's an email, they shipped NOTHING but they used that as an excuse to steal my money.
I'm serious folks, these people are absolute crooks, don't give them the chance to get their hands on your hard earned cash. Buy your gift cards from brick and mortar places. I've since learned that online gift card sales are criminal in general but this site is just so blatant about it something needs to be done.
***Do not pay any attention to any bs reply they might add to this review. Desperate criminals will say anything to disseminate information in order to get your money. Also, there are, as I understand it, as of this review, multiple investigations of this company for fraudulent business practices.***
For months I was checking in on the phone with giftcardmall (they always said they would be back with me in 3-5 days, or occasionally said they would call me later that day with more information).
The final (of many) stunt they pulled was to put blame on a company that had nothing to do with my attempted purchase and told me my friend would have to file a dispute with her bank and the alleged company. And they said there was nothing else they could do. What a joke.
• Through Ebates I placed an order on 3/10/18 for 8 gift cards (over $120) to be delivered via email on 3/12/18 to my daughter for her birthday. There was NO indication in the order process that my order would or could be delayed or cancelled.
• I rec’d an email 3/12/18 afternoon from GCM saying my order had been cancelled with no explanation of why. I did not see this email until early evening after my daughter told me she had not rec’d my gift.
• I called GCM customer service 3/12 to inquire why order had been cancelled. Was told their 2 step process for confirming order could not be completed. Said they tried to reach me by phone twice to confirm order. I rec’d one call 3/12 afternoon from 408-606-3470 that I was not able to answer and no voice mail was left. The rep said since they couldn’t confirm the order, it was cancelled.
• My daughter and I live in different states and I had just gotten out of the hospital, so ordering her Birthday gift online was something I felt good about. I was extremely upset and disappointed that my daughter’s Birthday gifts did not get sent per my order. I was told that the complete order would have to be placed again and there was no guarantee it would be delivered by the end of the day. I asked:
o Why was no voice mail left for me to follow up confirming my order?
o Why wasn’t an email sent saying a response was required to confirm order?
o Why wasn’t there any contact from the company BEFORE the date my order was supposed to be delivered?
o Why isn’t there any info on the web site that says the order will require a 2 step confirmation and if not done, the order would be cancelled? Had I known to anticipate contact from the company, I would have been on the lookout.
• The customer service rep and the supervisor were verbally respectful and apologetic but said they could not offer any compensation for the company actions or my dissatisfied service. Their words of “don’t worry, we won’t charge you for the first order and all you have to do is place the order again” were not comforting or reassuring! I have never dealt with a company who did not offer some sort of incentive to keep the customer satisfied.
o For the reps, they thought resubmitting my order was no big deal—easier said than done when you’re recuperating from a cardiac procedure. Had I not been so tired and feeling poorly, I would have shopped elsewhere and not resubmitted the order with Gift Card Mall.
• Because of this experience, I will not use Gift Card Mall again and I will tell others not to use them.