MyCleanPC.com is a downloadable program that promises to make your PC faster, safer, and cleaner. All you have to do is download, scan, and fix the problems identified by the software.
If you are having problems with screen freezes, computer crashes, or errors, MyCleanPC claims that you may have spyware, viruses, infected emails, or spam that may be to blame.
The software you download at MyCleanPC will quickly identify these problems and clean them, in order to increase your speed and safety. If you are interested in what MyCleanPC has to offer, the first step is a free diagnosis.
What Does MyCleanPC Offer?
When you opt to have your free diagnosis done by MyCleanPC, what really happens is that you download CyberDefender Registry Cleaner.
A registry cleaner is a type of software designed specifically for Microsoft Windows systems, so unfortunately MyCleanPC won’t work with Mac computers. The purpose of this software is to remove redundant or unwanted items from your Windows registry, to increase the speed and efficacy of your computer.
There are many free, downloadable registry cleaners available online. But while MyCleanPC allows you to download and scan your computer with CyberDefender for free, you will have to purchase the software for an estimated $30 before it will actually clean your system.
Is It Worth It?
Well, that’s up to you really. PC World reviewed CyberDefender in 2009 and said that while it identified more problems than other, free registry cleaners, it had less advanced features and settings.
However, MyCleanPC claims that in addition to just getting the CyberDefender software you will also receive LiveTech, a remote PC repair service available to you 7 days a week.
Finally, if you activate the software and find out that it doesn’t fulfill your needs, you can request a refund within the first 30 days of purchase.
Related: How to Clean and Speed Up Your Computer For Free
All the large print and medium print only refer to the $19.95/year cleaning program. The fine print is hidden where most consumers won't notice it. The necessity to "cancel" something one did not order seems counter-intuitive at best and downright dishonest at worst.
I tried to get my money returned, and though I had never once used their 24/7 live support (if it exists) and this would have been easy for the company to check, they refused to return the money they charged my credit card for services I did not receive.
Because the ordering page actually mentions the monthly charge, even though in fine print on a gray background, their tactic is probably legal, if barely so. The company appears to be defrauding customers by design at the rate of $19.95/month. Most people are probably chagrined at themselves for not reading the fine print when they notice the unauthorized charges and they chalk it up to experience. I had not paid attention for a number of months before noticing the charges, and the total amount was significant. But the company basically says "Too bad for you. We got your money, and we aren't giving it back even though you received nothing for it.
Computer experts advise that "Temporary files are not slowing down your computer, and neither are browser history entries or cookies. Registry entries are generally not a problem — there’s a reason Microsoft once created a registry cleaner of their own before discontinuing it and advising people not to use registry cleaners." In other words, even the $19.95/year program (if it works) doesn't do anything useful. If your computer is running slow, run a disk fragmenter instead. The took is included with Windows.
MyCleanPC is a scam offering unneeded services and charging for undelivered services.
MyCleanPC is a version of CyberDefender that also sells as DoubleMySpeed.com and MaxMySpeed.com. All these programs are scams advertising unrealistic results and actually installing software that slows down computers. The "errors" they find on a free scan are also found on brand new clean computers, as testified by qualified tech experts. In other words, these are not genuine errors. The programs will not make your computer run faster, but they will take your money.
Don't believe the 5-star reviews. In all likelihood they are "reviews" paid for by the company and are actually used to advertise their products.
And the company will *not* refund these fraudulent $19.95 monthly charges if you miss the 30-day refund opportunity.
Basic honest business practices suggest that you should not have to pay for services you did not get. It's easy for MyCleanPC to check that they did not give me even a minute of "live support," but they have no intention of refunding any money.
Do not engage with this company!