Is Shop At Home Legit or a Scam?

Shop At is another website offering coupons and discounts to customers who shop at their website instead of directly at the store.  Shop At Home claims to link its customers to over 3,000 different retailers and over 700 different magazines and e-newsletters.

In addition to offering coupons and special deals, Shop At Home has a Cash Back rebate program where they allow you to earn up to 35% of the money you have spent shopping on their site in a rebate check.  You may get a rebate check up to 12 times in one year, though you must wait until you have accrued at least $20.00 in your Cash Back account before you can request a check to be mailed to you.

While many customers seem satisfied with the number of retailers linked to and the various coupons and discounts they provide, there are some complaints about worth mentioning.

First, people have claimed that they have difficulties receiving the rebate checks once they’ve requested them.  One customer commented that he requested a check when he had reached $28, but he never received the check and his account continued to grow with each new order.  But once his account reached $35, suddenly the balance dropped to $0 and he never received a check.  After multiple calls to Shop At Home, this issue still hadn’t been resolved.

Another customer complained that after trying multiple times to order a product online and being told her card was declined, she called customer service and the service rep told her it was a website malfunction and he would place the order over the phone.  A week later, her card was charged over $2,000 for her repeated attempts to order the product online.

When she called Shop At Home customer service, she was told that it was her responsibility to cancel each individual online order, even though she had originally been told that her card was not accepted, therefore no order was made.  When she asked why the customer service rep who placed her order never explained that to her, she was told that the rep wouldn’t give that information unless “specifically asked.”

In general, it seems that Shop At Home’s biggest problem is its customer service department.  Customers generally report good satisfaction with their stores and discounts, but when they do have a problem and must deal with customer service, that’s when the problems begin.

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Customer Responses, Reviews, or Complaints

Average Rating for " Shop At Home " is 0 out of 5 based on reviews.
  • Yes! Never again! I wish I had looked up the reviews before making my order. They charged $35 for services didn’t even get half of the stuff I ordered from ShopRite.
  • SCAM...SCAM...SCAM!!!!! I am an avid online shopper/rebate getter, and I have been clicking on SHOP AT HOME's button for over a year. Last month, I got tired of not seeing my rebates, so I complained. My compensation...$.12.

    I have removed this from my computer and will be sure to tell EVERYONE I know...Facebook, Twitter, LinkedIn, Email...You name it, I will put it up there.

    BEWARE!!!!! BEWARE!!!!! BEWARE!!!!!

  • never answer email
  • Both my daughter and I have used this site for 3 years, no issues, it takes a while, but the check always comes. My daughter has contacted customer service as well, and a matter was straightened out. Great and easy way to earn money...
  • I am surprised so many bad reviews. I have received four checks from them for cash back no problems.
  • Rating: below zero.

    I never signed up for But it send me emails as if I did. It is impossible to unsubscribe to this site.

  • I tried and when I had over $22 in cash back, I tried to redeem it multiple times and in all ways offered. I have tried all 3 methods ( check, amazon gift card, and PayPal) but it will never issue the cash back. I tried contacting them through their help link but never received a response. At this point, I assume it is a scam and would not recommend using the site.
  • DO NOT USE SHOP AT HOME, YOU WILL NOT GET YOUR CASH BACK! I will never use this site again after they refused to pay my cash back on a large purchase - claiming that they didn't receive credit from the merchant, even though a separate smaller purchase tracked and credited just fine. Never again, there are too many other legitimate cash back sites out there.
  • You actually make it seem reaply easy along with your presentation but I find this matter to be

    actually something which I think I'd never understand.

    It sort of feels too complex and extremely extensive for me.

    I'm having a look ahead to your next submit,I will try to get the hold of it!
  • There are plenty of cashback sites out there, do not use this one. They had a shopgold program that they discontinued and took all gift certificates that were earned and said they were invalid now. After multiple calls no help from their customer service. Only received a smug attitude from their customer service.
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