ShopAtHome.com Reviews
Is Shop At Home Legit or a Scam?

Shop At HomeShopAtHome.com is another website offering coupons and discounts to customers who shop at their website instead of directly at the store.  Shop At Home claims to link its customers to over 3,000 different retailers and over 700 different magazines and e-newsletters.

In addition to offering coupons and special deals, Shop At Home has a Cash Back rebate program where they allow you to earn up to 35% of the money you have spent shopping on their site in a rebate check.  You may get a rebate check up to 12 times in one year, though you must wait until you have accrued at least $20.00 in your Cash Back account before you can request a check to be mailed to you.

While many customers seem satisfied with the number of retailers linked to ShopAtHome.com and the various coupons and discounts they provide, there are some complaints about ShopAtHome.com worth mentioning.

First, people have claimed that they have difficulties receiving the rebate checks once they’ve requested them.  One customer commented that he requested a check when he had reached $28, but he never received the check and his account continued to grow with each new order.  But once his account reached $35, suddenly the balance dropped to $0 and he never received a check.  After multiple calls to Shop At Home, this issue still hadn’t been resolved.

Another customer complained that after trying multiple times to order a product online and being told her card was declined, she called customer service and the service rep told her it was a website malfunction and he would place the order over the phone.  A week later, her card was charged over $2,000 for her repeated attempts to order the product online.

When she called Shop At Home customer service, she was told that it was her responsibility to cancel each individual online order, even though she had originally been told that her card was not accepted, therefore no order was made.  When she asked why the customer service rep who placed her order never explained that to her, she was told that the rep wouldn’t give that information unless “specifically asked.”

In general, it seems that Shop At Home’s biggest problem is its customer service department.  Customers generally report good satisfaction with their stores and discounts, but when they do have a problem and must deal with customer service, that’s when the problems begin.

Would you like to add your review for
Shop At Home ?
If so, click here
 
Share This Page!

Customer Responses, Reviews, or Complaints

Average Rating for " Shop At Home " is 0 out of 5 based on reviews.
  • Used this site a few times, noticed my cash back wasn't appearing after I purchased through their links, costumer support was non-existent. Ebates and nanoosa are much more dependable, these scammers at shopathome won't be getting anymore business from me.
  • I, too, feel it is a SCAM. Very few merchants that I made purchases through actually show a rebate. I probably have purchased $1000 to $2000 and haven't seen it show up as a rebate. Emailed shop at home with the tracking numbers and all info and have heard nothing!!! Wonder why legal action is never taken against this website. The way I see it many users aren't getting the money they were promised. If the retailers agree to offer cash back to the customers that purchase through this website, then where is that cash back money going? I haven't seen any of mine and it isn't even listed under my account yet I made the purchases with tracking numbers. Yes, I believe a scam, and either their Customer Service dept needs some fixing or someone needs to investigate this company and give the money back to us consumers that made purchases with a promise to receive money back.
    • Lindsey: you have it backwards... a few people are not having problems millions are.
    • Just because an item is on Shopathome's website does not mean it has affiliated cash back. If you choose not to read the fine print then it is nobody's fault but your own. With a company this size, this many partnerships, and over 3 million fans, it is physically impossible for it's business to be a scam. Just because a handful of people out of millions run into an issue doesn't mean the company is illegitimate.
  • help!!! I accidentally down-loaded this tool bar.. i get an error message that i do not have access to delete.. any advice would be appreciated.. thanks
    • Try to do System Restore

      Start/All Programs?Accessories/System Tools/System Restore.

      Let the computer do its stuff and hopefully it will be uninstalled.
  • How can I get rid of that tool bar, and uninstall this junk?
  • I have been using Shop At Home for a few years now. Their cash back is typically higher than most other cash back sites, which is a plus. I have gotten MANY rebate checks from them without any issues. You do have to accumulate $20 to be paid and there is a 30-60 day waiting period before you will receive your check.



    I don't even understand the second example in this post. To my knowledge, all orders are placed through other retailers, not Shop at Home directly. You are directed to other websites. So if someone's card was charged for placing an order, it was not through Shop At Home, and their beef would be with the retailer where they placed their order?



    Also, for people who are complaining about not getting cash back on some offers, you always need to read the fine print. Sometimes there are exclusions or the cash back has tiers for different items.

    • hey why not get your manager (he is just down the hall from you) to explain that to the person with the problem.
  • Here is the phone number I tracked down for ShopAtHome.com. 303-843-0302.

    They are located in Greenwood Village, CO, here is the full address:

    Shop at Home 7100 East Belleview Avenue Suite 208 Greenwood Village, CO 80111

  • I purchased a dishwasher from Sears through Shopathome when they were having a promotion of 20% cashback on all purchases through Sears, which would have equated to about $120 cashback! Guess what, cash back never showed up. I emailed their customer service numerous times without ever getting a response. SCAM. Will be taking my business to another affiliate website.
  • Any website, including a coupon website, that asks you to download a toolbar, DON'T DO IT. It's a scam. Once you download the toolbar, they can track the websites you visit, and take that information and sell it to other companies, thereby getting FREE information about you just to make a buck. Not surprisingly, you will have a difficult time getting rid of that toolbar.

    INTERNET SURFER BEWARE !
  • Like a fool I downloaded the Shop At Home tool bar...and now I have never been able to get coupons and the worst thing is I CAN NOT get this site to uninstall..SCAM??????
  • Used to use it all the time without problems- but lately not as much.
Leave a Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.