ShopAtHome.com is another website offering coupons and discounts to customers who shop at their website instead of directly at the store. Shop At Home claims to link its customers to over 3,000 different retailers and over 700 different magazines and e-newsletters.
In addition to offering coupons and special deals, Shop At Home has a Cash Back rebate program where they allow you to earn up to 35% of the money you have spent shopping on their site in a rebate check. You may get a rebate check up to 12 times in one year, though you must wait until you have accrued at least $20.00 in your Cash Back account before you can request a check to be mailed to you.
While many customers seem satisfied with the number of retailers linked to ShopAtHome.com and the various coupons and discounts they provide, there are some complaints about ShopAtHome.com worth mentioning.
First, people have claimed that they have difficulties receiving the rebate checks once they’ve requested them. One customer commented that he requested a check when he had reached $28, but he never received the check and his account continued to grow with each new order. But once his account reached $35, suddenly the balance dropped to $0 and he never received a check. After multiple calls to Shop At Home, this issue still hadn’t been resolved.
Another customer complained that after trying multiple times to order a product online and being told her card was declined, she called customer service and the service rep told her it was a website malfunction and he would place the order over the phone. A week later, her card was charged over $2,000 for her repeated attempts to order the product online.
When she called Shop At Home customer service, she was told that it was her responsibility to cancel each individual online order, even though she had originally been told that her card was not accepted, therefore no order was made. When she asked why the customer service rep who placed her order never explained that to her, she was told that the rep wouldn’t give that information unless “specifically asked.”
In general, it seems that Shop At Home’s biggest problem is its customer service department. Customers generally report good satisfaction with their stores and discounts, but when they do have a problem and must deal with customer service, that’s when the problems begin.
Would you like to add your review for
I not use The ShopAtHome company more. Because:
1. The ShopAtHome has deceived me, and do not pay more than 15 cash back.
ShopAtHome uses the following scheme: if you say about the missing of your money, the more often you get a letter like this:
"We have contacted the merchant affiliate regarding your purchase. The store records do not attribute the referral for your order to ShopAtHome.com and will not credit us for your order."
A reason about what happened, you do not know. And if you just went through the ShopAtHome website to store site, and stayed there until the full payment, too.
Or, if you said later about the missing money (terms I do not understand: they called 30 days and 90 days - perhaps the term is called depending on the time of your treatment, but it is not in your side).
2. The company is engaged in discrimination. I came from another country and do not speak in English so good, and ShopAtHome use it, that not pay me my cash back money.
I've got a lawyer, and I'm going to get my money from the ShopAtHome.
Please, will say your friends, that ShopAtHome is the company-cheater. You loss your money as me.
The customer service is mediocre at best. I have had some trouble getting credit for obvious purchases, but I figured that was because they owed me like $400 on the transaction. They don't like to pay when you get a really good cash back rebate. And I use a program that tracks my use of their sites, so I busted them twice for trying to say I didn't go through their site. I bet they didn't know software like that exists. LOL! Well, technology don't lie and they were forced to give me the cash.
Trust me, FatWallet and EBates are just better overall. Their rates are just not competitive on certain sites I use all the time. Otherwise, I wouldn't even bother with SopAtHome.
Again, if ShopAtHome wants more traffic, they need to join us in the 21st century with regard to payment options. Is the site run by a bunch of Baby Boomers or people from China? Because they are the only two groups I know who love to still use paper checks. Aren't they precious?
If you are using the email address you supplied above I will have our Customer Service team look into your issue immediately if you need to contact them directly you can email them at ([email protected] ).
Have a Happy Holidays,
Jarrod
www.ShopAtHome.com