Established in 1986 in Rochester, NY, Sutherland Global Services describes themselves as one of the world’s largest independent outsourcing companies focusing on business processes and technology management services.
According to their website, they employ over 30,000 professionals in more than 40 operation and business centers in over 13 different countries all over the world. Sutherland Global says their one goal is to help their clients maximize customer lifetime value.
Sutherland also has a large workforce that works from home using their Sutherland Virtual Workplace. This virtual workforce allows them to provide their customers with an “upscale, high quality, flexible work at home business model to enhance their existing outsourcing strategies.”
Sutherland@Home is what this company calls their at home workforce. There is a variety of different positions they offer to their remote employees, including Technical Support, Customer Service, Back Office, Inside Sales, and Management and Supervisory positions.
Sutherland Global Services’ work at home employees are not independent contractors, like at many other companies that employ remote workers. Instead, you are considered a direct hire employee.
What This Means to You
Direct hire employees that are full time will have access to complete benefits, just like any other employee of the company, while part time employees are offered a basic 401k. However, since you are not a contracted employee, if you are hired for Sutherland@Home either full time or part time, you will not be able to work as a telecommuter for any other company.
In addition, as a direct hire employee, if you accept a position you will be offered paid training. Taking part in this paid training does not obligate you to work for Sutherland Global for any length of time – if, after training, you decide this job isn’t for you, you can decline the position.
People who are interested in working for their Virtual Workforce must send their resumes to recruit.suth.com in response to a specific position in order to be considered. Unsolicited resumes will not be accepted.