TeleTech is a work at home opportunity found online at HirePoint.com, which gives people the chance to truly find a part time, telecommuting job prospect that they can do successfully from the comfort of their home.
Most jobs you find online are not real jobs being offered by employers. Rather they are at home business opportunities that require a lot of time and effort – and many times, a lot of money – to get up and running before you can rely on a steady income.
TeleTech, on the other hand, genuinely offers a work from home opportunity, which gives you the chance to keep a specific schedule with a steady pay rate and a bi-weekly direct deposit paycheck.
How Does TeleTech Work?
TeleTech is a business process outsourcing company, not unlike competitors Alpine Access or Convergys, which partners with major companies from all over the world and helps them find and train a team of at home employees to handle important business functions that don’t necessarily need to be conducted from a brick and mortar office.
These functions include customer service phone calls, as well as “back office processing” such as financial transactions or social media management responsibilities.
TeleTech job opportunities are not available nationwide, unfortunately. They currently do not offer positions in eight of the fifty states, and the only Canadian location they service is Nova Scotia.
TeleTech Requirements
If you are interested in working with TeleTech, you must be able to meet certain requirements. First, you must have a dedicated home office that you can ensure will be quiet and interruption free for at least 4-6 hour shifts each day you work.
You must be able to work a minimum of 20 hours a week, as well as have a personal computer, high speed internet service that is a cable, DSL, or fiber connection, and a landline which will only be used for work calls during work hours.
If you do not have a landline currently, TeleTech says that you may wait until after you have been offered a position to order one.
Finally, you must be able to successfully pass a series of skills based exams, including one where you show an ability to appropriately use their software system. After you are hired, you will have to complete training before you can begin earning money, but unlike other telecommuting companies, you will never be required to pay for training.
Compensation for working with TeleTech depends on the final position you’ll be offered, what company you will be assigned to, and how many hours you work each week, but you will be given an hourly rate and paid bi-weekly.
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I worked for teletech for several months. I was hired for one position, but once training began, was told that the position would not be available until after the holidays. I was also told that if I wanted to obtain that position, I would have to go through with the customer service position and work it until the "tech" training began that January. The customer service position paid less and the tech position never became available. I believe it was a lie to begin with. It was a part time position, so I dealt with it until I decided to quit.
Training was paid and I had plenty of hours thru the holiday season, but I'm not sure what it would've been like otherwise.
Overall, the experience was not bad. The worst part was that they said I could have every Saturday off for religious purposes, but reneged. I called in every Saturday, with no problem. However, I went out of town one weekend and got snowed in. I couldn't return home to work, so I quit before I was fired so that I would be considered re-hire able. This is not a problem if you work from a laptop.
I'm giving this review a 4 because I feel like they are not completely honest during recruitment. Otherwise, it's a job. And a convenient one at that.
terminated even if it is an emergency and you have proof. Part-time have only 10 minutes for break and truthfully 8 if you are over on a call or chat and you have to post why, what time and so forth, clock out and let them know you are going on break then come back and clock in, and set in ready mode. They have the option to tell you if you can take your break or not at the designated time that had been set in the time room; depending on if they are busy. Teletech is not very fair and understand that they have a business to run but they must understand that without their employees they have no business. There are many wonderful people at TeleTech that are busting their bottom but Teletech does not make it easy. These employees are being told that they have to get the customers off the phones/chat in what started as 12 minutes, then 10 and if they are not off the phone then they are question as to why they are still on the phones/chat and are told to update them/ and to hurry up and wrap these calls up which means that many members are not getting the attention they deserve. However, the employees are being told don’t let the members off of the phone/chat without assisting them but the time is limited to ten 10 which isn’t enough for many of the members issues to be resolved. Your time and calls are monitored where it is a team who sits back all day long and monitor what you speak and it you didn’t give the close they wanted or you didn’t make a sale and so on they know about it.
They are able to watch your screen while you work. Last but not least, there was another employee who had just started and was put out on the floor and you can tell she was nervous and other employees were able to listen in to her call without her knowing and they laughed and talked about it. All the employees are there to learn and I believe that if that employee knew that she would have been mortified and hurt. The employees there have no privacy at all. They train you but all the material learned is not learned in the time of training and so you are forced out on the floor even if you tell them you are not ready or comfortable. Fitbit never works and really don't think they are compatible because of all the issues.
I you are part time and/or temp you will be bounced around regularly to prevent having to handle unemployment situations.
Just be clear on the contractor's standards and history and you will be just fine.