UserTesting.com is a website dedicated to finding your website’s biggest problems in one hour, and then providing you with the information and feedback you need to improve your site’s usability.
UserTesting.com gives you the ability to create a test for your website and then have real people take the test and give you feedback via video recording, while they are using the site. You can also ask them follow up questions for further information.
For each participant you would like to test, you must pay $39, with a current coupon of $30 off orders over $100 for new clients. Also, if you are looking for extra income from home, UserTesting.com allows people to sign up as website testers.
Testing Your Users
You can choose to create your own test, or use a test template based on the area of your website you would like to examine. You can also test competitor websites, prototype sites, Facebook games, or mobile sites and applications.
Once your test is created, you can choose a market to test, either from picking participants from the UserTesting.com site, which will allow to pick the demographics of the market you would like tested, or from a pool of your website users, or you can arrange to have new users to your site prompted live to see if they will participate.
Finally, after you have received and compiled all your data from your test participants, you can edit, make notes, create clips of the videos, combine the clips into a highlights reel, and then share the reel and the notes with the coworkers who will help you improve your site based on your new information.
The Work at Home Opportunity
You can also choose to work as an at home User Tester for the website if you are looking for a way to make some extra money. UserTesting.com will pay you $10 for every website you test, and each test averages around 20 minutes.
You must be at least 18 years old with your own PC or Mac that has the ability to record your voice via microphone. In addition you must have a high speed internet connection and be able to successfully complete a test run with your equipment for UserTesting.com.
If you meet all these qualifications, you then must fill out a one page questionnaire with all of your demographic information – such as age, race, ethnicity, region of the country you live, education level, and sometimes more. This information is important as it is what is used to see if you qualify for certain website testing, depending on what market the client is targeting.
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Avoid this site AT ALL COST. It's a scam and a gamble if you get paid.
My qualification test got approved the day I did it and my first test was rated with 5 stars! It was a peek test and I have a pending payment of $3 for that now, minus the $10 for the low rating I got ...
I do not believe it is a scam. However, I have been offered dozens of tests and I never qualified. They always ask me the exact same stupid questions to see if I qualify - like they can't just save the answers and use them for screening. All I've seen from this website is a screening test after a screening test. And they keep offering me to test mobile apps although I said in the beginning I do not want to do that. I keep receiving invites for the same test even though I declined it or did not qualify. Not one test done. As I said, a huge waste of time. I am from Denmark btw, it could be different for the US and the UK.
They already have a profile, yet persist in additional surveys of their testers. I think with some, the companies are using their "testers" who are contract workers to complete surveys for which the company gets paid. This is here say since I have no facts, but my opinion is that there is something fishy. May be certain people are favored for unknown reasons. Or, the incredible number of people waiting for tests is so vast, the probability is small to receive them.
I'm in the US--as the previous post said, not one test in 10 days of leaving the site open so I don't loose notifications. Yet I get at least 4 surveys to eat up my time from other projects.
I rate it less than one star.
When I have a problem I write to the support and in about 2 hours (max. 24hours) I get an answer.
Seriously, I'm on Windows 10, have the recommended microphone and headset and tried installing it as an administrator, among other things (restarting the computer, going directly to my administrator account to see if that would work, and creating a new account using an alternative email address). Nothing worked. When I tried to contact their tester support people, I got nowhere. Nothing they suggested worked, or their suggestions were things that I had already done in an attempt to fix the issue. I'm not very happy with the outcome and if their lack of knowledge about their own recording software is any indication of their overall technical and business acumen, I can't say I'd recommend this company to anyone, user or client.