Ziinga.com is a penny auction website that is available to users in over 16 different countries, including Britain, Canada, and the US, and claims to give people the ability to purchase expensive items at serious discounts.
Like most penny auctions, each bid on Ziinga US raises the price of the auction by one penny and each bid resets the auction clock to a longer period of time. The auction clock will reset with shorter times as the auction lasts longer.
All Ziinga auctions start at $0.00 and have no reserve price bidders must meet. The last bidder left wins the right to purchase the item at the final auction price, plus costs of delivery.
Ziinga does have auctions set with “maximum” prices, which means that once the bidding has hit the maximum price, members continue to bid in order to be the last bidder, but these bids will not increase the final item price.
You can only win two auctions at Ziinga within a 14 day rolling period, in order to allow more members to win auctions. To start bidding at Ziinga, you must purchase bids which range from 69 cents to $1.19 depending on the size of the bid package you choose.
Do you have experience with Ziinga.com? If so, please leave a review below.
This is what you may come up against if you are found to be in the same position as myself:
Maggie: We can process refund but less the cancellation fee of GBP28
Maggie: I have sent a voluntary unsubscription request to your email address. Please open it and follow the link provided. This will cancel your membership. Let me know if you are done so I can recheck your account.
**NOTE: No email was received and they proceeded to ignore me for 34 minutes, I then received the following after quoting various statements from my solicitor **
Maggie: I'm sorry but it is clearly stated on the payment section.
Maggie: I have already sent the cancellation link to your email.
you: then do cancell my membership, you can minus the cancellation fee from the UNAUTHORIZED membership fee taken from my account
you: So, a refund of £31 is required to the account named.
you: then my account is to be removed from the site
you: The total refund is the unauthorised membership fee of £59 less the cancellation fee.
**Again, no email was received and they proceeded to ignore me for a further 27 minutes**
you: Are you going to acknowledge and deal with the complaint or not?
You are not currently in a chat session.
I opened another chat, and was connected to 'Andrea', The conversation went as follows:
you: I was speaking to 'Maggie' however, she proceeded to close the conversation after ignoring me for a total of 64 minutes
you: I want my membership refunding into the bank account used on my Ziinga account, less the cancellation fee.
**16 minutes later**
Andrea: Thank you. Let me check your account first. Your
Andrea: patience is appreciated. I will be with you shortly.
**18 minutes later...**
you: Is this matter going to be resolved with yourself or am I going to be ignored again?
**13 minutes later**
Andrea: I'm checking your account now.
Andrea: I will be with you shortly.
**1 hour 16 minutes later.......**
You are not currently in a chat session.
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Just to let you know, you can cancel any outgoing direct debits from your account, this will stop Ziinga attempting to take any more money from your account without authorization.
As to refunds?? Im going back to my solicitor as Ziinga seem to disregard everything said to them.
Note for people new to the site, CLOSE YOUR ACCOUNT NOW.
Before they rip you off!!!
I look forward to any help...
Thank you,
Iveta.
I am sorry you have had this happen to you, it has happened to me also.
my partner used my card to buy a camera which she paid £3.42 and won this camera, however as you proberbly now unless you send them a copy of your card front and back, also copy of passport or driving licence, and a signed credit card form they won't send you the camera. however
they have taken another £59,99 from my account, all my bank can do is send their bank a letter telling them not to take anymore money from
my account, in the meantime all I can do is make sure there is no money in my account so they can't take anymore, and as this i not a direct debit or standing order so long as the account stays empty they can't take anymore. so when any money goes into my account I will remove it straight away. again sorry
I am yet to see if the funds less the cancellation fee actually get put back into my account
1, sue them 2, report them 3, dont be so gullible and believe your getting high quality iPod cameras for like £3 GET REAL.
I reported to my bank who are investigating this and it transpires that Ziinga took the membership fee off before the bid price so what happened to the 7day free trial? They have agreed to a partial refund but insist on the £28 cancellation fee which is ridiculous as I never used the site only a free trial. I'll post how I get on.
I have tried to take this up legally with the customer service manager aka James Wilson. I spoke to him and begged him to let me off. He said he would and that I would not have to pay the 28.00 GBP cancellation fee. I tried to get it from him in writing and he declined; obvious sign he didnt mean it. Now, every time I e-mail them I mention his name. They do not answer my questions, just quote carefully-selected parts of their T&Cs! Funny what I found when I read them..:'' Please be assured that you may unsubscribe at any time before the free days end. You can choose to cancel your subscription at any time by contacting our Customer Service team.'' Surely this says something?
This company is scam and enjoy taking your money, DO NOT FALL FOR IT! IF IT'S TOO GOOD TO BE TRUE, IT IS!!
Ziinga are getting very rich on all the easily led (me being one) people who have signed up in good faith. AVOID AT ALL COSTS. If anybody comes up with a way of getting their money back - even through they said I could have mine back, I'm still waiting - genuinely, please let me know so I can help spread the word.
Due to Ziinga's one gift per household policy, users need to confirm their identity by sending the following documents as proof:
Scanned copy of Credit Card (front and back) Scanned copy of valid ID (passport or driver's license) Scanned copy of signed credit card form. Download and fill up the form from this link: http://www.ziinga.com/uk/pages/creditcard_form
how someone can trust them.
this is fraud and damn right theft.