LivePerson (www.LivePerson.com) is a company which claims to provide meaningful “customer connections” in order to help your company increase sales and improve your customer service.
LivePerson says they specialize in creating “connected customers,” which they define as being customers who buy more often, spend more, and promote your brand to others because of their brand loyalty.
In order to help you create a base of connected customers, LivePerson offers a wide variety of products and services that they say will allow you to connect to your customers in real time, at every stage of their lives.
What is a Connected Customer?
Essentially, a “connected customer” is one that has access to live customer service from your website whenever they need it. This can be done with LivePerson in a variety of ways.
First, they offer Live Chat software, which allows customers to have a “live chat” with a customer service representative while browsing the site. This chat takes place via the internet.
They also offer Live Voice, which allows customers to request that a real customer service rep call them to discuss an issue person-to-person.
Once they input their phone number and service issue, they will be contacted by a real customer service rep who not only can deal with them in real time, but also will have the necessary experience to handle their specific question or concern.
Why is This Important?
LivePerson says that creating and maintaining “connected customers” increases your percentage of customers who will buy, as well as increasing the amount of money they spend, and decreases cancellations.
In addition to their connection services, they also offer LivePerson Analytics, where they will provide you with suggestions for improving your customers’ experience and customer service based on their analysis of monitored customer conversations.
If you are interested in more information, LivePerson offers Live Chat on their own website to address any questions you may have about how their products and services could address your specific company needs.