MyPCBackup.com Reviews – Legit or Scam?


MyPCBackup.com
from 526 reviews Review It
MyPCBackup.com

 

MyPCBackup.com is a website that promises safe, secure online backup of your PC files, including but not limited to photos, music, emails, videos, and document files. As they say, “Backup your computer, backup your life.”

MyPCBackup claims that with just three easy steps – join for free, download, and then backup – the information on your PC will be safe even if it is stolen or your hard drive crashes.

On the homepage for MyPCBackup.com, there is a running list of quotes documenting the danger of not backing up your computer files. From sources like CNN, BBC, FOX, and PC World, they offer a range of statistics on the likelihood that you could benefit from backing up your files.

These stats include quotes like “More than 1 in 10 laptops will be stolen in their lifetime,” and “43% of computer users will lose their music, photos, documents, and more.”

How Does MyPCBackup Work?

Once you become a member at MyPCBackup, you can access your files from anywhere and have fully automated backups with storage that is unlimited, encrypted and secure. You can schedule your backup to suit you, with daily, weekly, or monthly options available.

My PC Backup claims your scheduled backup will not be at all noticeable, and that you will receive a notification once your scheduled backup has been successfully completed. You can change your backup schedule at any time by using the desktop application.

When you sign up at MyPCBackup.com, you will receive a 14 day trial for free. If you cancel during your free trial, then you will never be charged. However, if you would like to continue using the service, then you can pick a subscription plan that works for you.

Their subscriptions are priced based on the length of subscription you order. If you order a two-year subscription, you will pay $4.95 a month, with a one-year subscription for $5.95 a month, 6 months priced at $6.95 a month, and finally, a month-to-month subscription priced at $9.95.

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Customer Responses, Reviews, or Complaints

Average Rating for " My PC Backup " is 2.11 out of 5 based on 526 reviews.
  • I installed the software yesterday and it has YET to successfully perform a backup. The date increments but 0 files are uploaded. I emailed Tech Support and am waiting on a response. Anything other than a quick validated fix and I will transfer to another service. I dont have time for BS. Either it works as advertised or not.

    Dutch
  • I wish I'd seen this page before purchasing the product. We bought the product yesterday and have had to contact tech support 4 times. Their web-site is having issues, but after reading other reviews, this may be a common occurance. We had been using Trend Micro safe sync before and just switched to mypcbackup when our subscription ran out. We thought Trend Micro was slow, but was way better than this, and at least it didn't cause our computer to crash. Now maybe we'll try Carbonite or one of the others. I've asked myPCBackup customer support for a full refund. If they do so in a timely manner, I'll change the review from 1 start to 2.
  • My first backup (107GB) took 10 days.... longer than I thought but ok. Then the desktop app wouldn't let me restore anything. Took a further 7 days (with several email back and forward) for them to tell me the app has been updated (it wouldn't auto-update and the version on their site was an old one). Once I had the new version, hey presto, I could restore!! Problem now is the licence is attached to another of my computers (I was testing the service). Although they claim to have fixed it, they can't help tell me to update the software! Truly shocking support. Lots of it but utter rubbish. They do not ever read the history of the case. Avoid. I've emailed and told them to cancel my account (I only paid for 1 month and then cancelled the recurring paypal payment, just in case!).
  • Same thing as Gary. I was at 25% on my initial backup (which I started yesterday) and it suddenly stopped and the screen went black. I can't even log into my account on their site. I emailed customer support because I had their email address from one of the many emails I had submitted to them yesterday. I have yet to receive a reply. Their customer support is terrible. I don't understand how they got rated #1. That's the only reason I signed up with this company for 2 years. I am going to cancel. You don't get what you pay for. Please...does anybody out there know of a better more reliable company for back up storage????
  • I signed up and suddenly the lights go out. The application crashes constantly. No customer support. No way to cancel. I have a dispute with PayPal.
  • everything bad that is written about this company is true. finally found them on Better Business Bureau. called the number listed after numerous emails and run arounds and got a verbal agreement to full refund. Said it should take a day or two. I'll post back in a couple of days with the out come. seems they are having a lot of the same complaints. not a very good business model!
  • Great Service, never had a problem with it. TO be fair i have only had it 2 weeks, but haven't come across any problems? - I seem to get support within a hour or so? - Great Value for money i say.
  • I have to admint, after using this service to begin with it was quite slow to upload - After chatting to the support over email (Which can i say are incredibly quick to respond, ive never waitted more than 50 minutes for a response) - They helped me do a speed test, and they actually unearthed i was getting a much lower upload speed through my ISP than i thought.

    Made a few phone calls and Boom! my upload speed increased, my first upload completed in a couple of days and now it backs up instantly, on a daily basis.

    I was sceptical at first but i think these guys have actually nailed it.

    Compared to everyone else out there, i mean hardly anyone on the web has a number these days, thats why its called the internet isnt? - As long as my question gets answered and i feel like a valid customer, then thats great service.
  • What a complete waste of money. The app just doesn't work as it should. The priority support is an absolute joke. I really wish I had of found this forum before signing up for 2 years. The worst is that they will not refund and in addition they automatically re-bill you at the end of your license whether you want to or not. What a total scam. Stay away...
  • Let me start by saying that I tried Carbonite as well. I think that the concept is a valid one but they just haven't figured out how to execute it yet. They both do well at the taking your money part! After 2 weeks at Carbonite and only 4 GB uploaded I had to back out. I had a time limit. They told me it might take as long as a week. After 2 weeks they were 1/10th of the way there. That's 20 weeks of leaving your PC on and unsecured 24/7 Then I tried MY PC Backup and the experience was worse. Imagine a customer service business dealing with people's vital and critical data and providing no or at best minimal communication or for that matter service! Their upload software stops uploading randomly, Slow Slow Slow upload - and after a month I had to ask for a refund ( yet to receive - but promised ) In the end I backed up everything I needed to in less than 3 hrs. - the old fashion way - myself. I know where it all is and I don't have to be abused with people ignoring my attempts to communicate. I have an ex-wife for that.
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