MyPCBackup.com is a website that promises safe, secure online backup of your PC files, including but not limited to photos, music, emails, videos, and document files. As they say, “Backup your computer, backup your life.”
MyPCBackup claims that with just three easy steps – join for free, download, and then backup – the information on your PC will be safe even if it is stolen or your hard drive crashes.
On the homepage for MyPCBackup.com, there is a running list of quotes documenting the danger of not backing up your computer files. From sources like CNN, BBC, FOX, and PC World, they offer a range of statistics on the likelihood that you could benefit from backing up your files.
These stats include quotes like “More than 1 in 10 laptops will be stolen in their lifetime,” and “43% of computer users will lose their music, photos, documents, and more.”
How Does MyPCBackup Work?
Once you become a member at MyPCBackup, you can access your files from anywhere and have fully automated backups with storage that is unlimited, encrypted and secure. You can schedule your backup to suit you, with daily, weekly, or monthly options available.
My PC Backup claims your scheduled backup will not be at all noticeable, and that you will receive a notification once your scheduled backup has been successfully completed. You can change your backup schedule at any time by using the desktop application.
When you sign up at MyPCBackup.com, you will receive a 14 day trial for free. If you cancel during your free trial, then you will never be charged. However, if you would like to continue using the service, then you can pick a subscription plan that works for you.
Their subscriptions are priced based on the length of subscription you order. If you order a two-year subscription, you will pay $4.95 a month, with a one-year subscription for $5.95 a month, 6 months priced at $6.95 a month, and finally, a month-to-month subscription priced at $9.95.
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I sent an email to customer support 4 days ago. No reply. No live support. Theres an option to pay for an upgrade that promises you move to the "head of the que" in having your questions answered, with 24x7 suppport. There is a picture of a headphone with a microphone, as if you will be able to speak to a live person, but no guarantee of this, just the option of making the upgrade purchase. I don't trust the company anymore to risk throwing good money after bad.
I previously purchased an upgrade of speed thinking this might help. Problem remains. I can't get the customer support icon to open-up email correspondence any more. I've tried removing and reloading the myPCbackup software. No success in solving the problem. Can't reach customer support. What a waste of time and money. I feel cheated by a service that promises ease of use and "great customer support". I chose myPCbackup after checking reviews. They advertise the ability to back-up external hard drives.
Twelve days into this I've backed-up 150 gigs of 240 gigs that I need to back-up. I'm having no success passing this point. Even in folders that show as backed-up, there are individual files missing. I was with Mozyhome with no problems until they decided to "bait and switch", going from unlimited back-ups to prohibitively expensive alternative plans that are required if you have the amount of family photos and other data that I have. Does anyone have any experience with solving these issues, or the name of a reputable competitor service ?
I'm going to have to dispute the charge on my credit card because I can't even reach mypcbackup customer servive to cancel and get a refund. Don't waste your time and money with this rip-off company.
TO CANCEL YOUR ACCOUNT:
Please go to account.mypcbackup.com/cancel and follow the simple process.
It will only take clicking thru screens offering a 20% discount on renewal, a 50% discount on renewal, then one imploring you to stay till the end of the term before finally hitting a screen that says process complete. then email to customer support stating you have done so. If there is a issue in getting the actual refund, I'll post issues here.
I emailed them, got an answer in couple mins. And i got a refund.
The link i got was account.mypcbackup.com/cancel
I hardly got to use the service, i didnt even finish my initial backup. I got real crappy internet. So i cant really give it a rating.
But they had great customer service.
That is not the case. I started doing a full backup, while fully intending to purchase the service at the 14 day mark, provided I was satisfied with the service. Well, after some rediculously low storage limit, like 10 megabytes, the backup stopped, and I was told the maximum Free Trial storage limit had been reached, and that I needed to purchase for more space.
Unlimited storage space free trial. Yeah, right. It is just a way to get someone signed on. Along with the nagging emails and nagging popup window telling me to backup my files, I just deleted my account and uninstalled the software.
After reading several reviews about what the service provides I decided to try it out. At the time I was using my laptop which holds very little information that I need to store. MyPCBackup site says you can store and share from more than one PC etc. etc. So I sign up and upload what little I had on my laptop. I figured I would upload my desktop the next day.
Well, the next day I go in to do just that and low and behold I get the message from them stating that there is an additional cost for another PC. What?!?!? No where in the initial signup does it state that.
At this point I thought I would just transfer everything over to my desktop. I sent them an Email. Got no answer. Site says 24 hours. I wait...wait...wait. No answer. I email them again. No answer. I tried phoning them....NO ANSWER. A week goes by.
I finally get an email reply saying that they could transfer it over but need the name of my desktop to do so. I am sick of this. I cannot trust all my information on a company that outright lies about what you are getting and then has no customer service whatsoever.
My information is precious to me and vital to my business. I have 91 gigs to store (about 10 years worth) which is WHY I chose to use this service in the first place.
Perhaps someone can suggest a much more REPUTABLE company that I could trust.
Pam Hansen
I asked what that total would be and she just kept repeating the offer, and said she didn't understand my question. She suggested for me to call an 702 area code. When I asked where that was in the country or world, again she typed that she didn't understand the question. I just wanted to know what it would cost me to call. No e-mail address was offered, and she couldn'tcomprehend my asking for a supervisor.
I called my hometown operator and found that the number was in Las Vegas, Nevada.
I would like to know about another company also. I have heard of Carbonite.