ShopAtHome.com is another website offering coupons and discounts to customers who shop at their website instead of directly at the store. Shop At Home claims to link its customers to over 3,000 different retailers and over 700 different magazines and e-newsletters.
In addition to offering coupons and special deals, Shop At Home has a Cash Back rebate program where they allow you to earn up to 35% of the money you have spent shopping on their site in a rebate check. You may get a rebate check up to 12 times in one year, though you must wait until you have accrued at least $20.00 in your Cash Back account before you can request a check to be mailed to you.
While many customers seem satisfied with the number of retailers linked to ShopAtHome.com and the various coupons and discounts they provide, there are some complaints about ShopAtHome.com worth mentioning.
First, people have claimed that they have difficulties receiving the rebate checks once they’ve requested them. One customer commented that he requested a check when he had reached $28, but he never received the check and his account continued to grow with each new order. But once his account reached $35, suddenly the balance dropped to $0 and he never received a check. After multiple calls to Shop At Home, this issue still hadn’t been resolved.
Another customer complained that after trying multiple times to order a product online and being told her card was declined, she called customer service and the service rep told her it was a website malfunction and he would place the order over the phone. A week later, her card was charged over $2,000 for her repeated attempts to order the product online.
When she called Shop At Home customer service, she was told that it was her responsibility to cancel each individual online order, even though she had originally been told that her card was not accepted, therefore no order was made. When she asked why the customer service rep who placed her order never explained that to her, she was told that the rep wouldn’t give that information unless “specifically asked.”
In general, it seems that Shop At Home’s biggest problem is its customer service department. Customers generally report good satisfaction with their stores and discounts, but when they do have a problem and must deal with customer service, that’s when the problems begin.
Would you like to add your review for
They blamed Hot Topic for not paying them. Then, when I mentioned that I was contacting HT, they said it was a setting on my computer. Somehow, I have some mystery setting that does not effect any other site purchases?? It is still happening. I thought I'd try to do my yearly shopping through them again, as this was the only issue I'd ever had, hoping it would work out. The same thing has happened. I am now owed $80, and they are stating flat out that they will not be paying.
Again, the merchant hadn't paid them--not true. Now, as of yesterday, we're going back to blaming my computer settings--not true. I'm now trying to find a site that will honor what they say. Hot Topic is now involved and is assisting me into looking into this. FatWallet flat out states, "You may not get paid, if we don't get paid". One customer review on Disney states they never got paid. I think this is the way of these sites now. A big rip off! If anyone knows of a true legit site, please let me know!
After sending 3 emails to customer support via the online form, 70 days later, I gave up and send an email directly to [email protected]. I stated in the email that I would file a ripoff report if the cashback wasn't credited. Got a reply the next day in the email and was subsequently credited for the cashback amount.
The whole customer experience left a bad taste in my mouth and I'd never use them again, despite the higher than average cashback advertised on the site.