Volusion Reviews – Legit or Scam?

Customer Responses, Reviews, or Complaints

Average Rating for " Volusion " is 1.47 out of 5 based on 30 reviews.

• I struggled to choose what I thought was the best platform for my site and bought a package from Volusion.
  
  Including an SSL certificate and "premium" support.
  
  From the beginning nothing seemed to go well. It was hard to use software and not user friendly. The templates were dreadful and the design of them even worse with weird banner landing pages and funny looking menus and to customize them - what a joke!
  
  I finally canceled my plan after learning how "easy" adding products was - wow !!! Individually that is and I have 2000 T-shirts in multiple variations !!
  
  After calling to cancel which they can't do . One has to go back into their nightmare software abs close it yourself
  
  And in creation of the ticket to do so . Time passes and I was informed they couldn't refund my monthly service as it was midway through ! It was the 1st. It was the first day and of actually done this the day before but it counts when you get a response. The account manager and her curt patronizing tone offer that they're there to help was just more injury to insult as she explained how they don't do refunds and I was in the middle of a term and whether I ever used the software at all was irrelevant.
  
  That $30 will buy them the most negative reviews and unhappy customer tales.
  
  Do not choose Volusion. It's crappy software and lousy customer cares make them a poor choice !

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  • Please contact me I am putting together a class action lawsuit against this company. They stole close to $4,000 from us. I will not let them continue to do this to people.
• I have been pleased with both pricing and service. Our site is low volume and on a premium level plan so sounds like the starter package is where it gets you bogged down.
  
  I manage 3 Volusion sites and all are making good on the company's promises.
  
  I do have a Magento based one that includes more asset management but if you read the "what's included"with your package and of course don't rely on sales people who lie for a living everywhere, then you probably will end up more with what you expect.

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  • My favorite is the AutomatedSetup cart, they install the website on your hosting, so you are free to redesign it as you want and there is no monthly payments. They also offer auto update of inventory, i think, that's why their name is AutomatedSetup.
• I contacted Volusion regarding migration of our website, walked them around our current WP based site, showed them how to use previewers we needed to migrate, all product option (there were many) and discussed in detail what was needed. I was told if I purchased today the migration would start immediately. Migration started a few days later, they initially said that everything, including previewers could be migrated over and that all product options would be handled by the migrations team. I provided everything needed in detail and was also told that the slider and additional category images could be added at no cost. The only catch, I need to splurge on a premium template. At first I was told to select one for $595 or more, then $895. I selected and purchased a template for $895. Then they wanted to charge me $495 for the sliders and $300 for addition of the two additional category images. I disagreed, but finally relented and agreed to a discounted rate. They still overcharged what they stated and forgot to mention the $495 only included really crappy basic sliders. They agreed to refund for the slider since I could create a better one in my sleep, but they never did. Then the real issues started. They could not transfer my previewers and I was told to find a company that could build them for me or find software that was compatible with their platform. Hardly anyone wanted to touch the Volusion platform and kept recommending Magento. I finally found and made an agreement for several hundred bucks a month and a profit share (3% of all sales using previewers) with a company to do the custom previewers. This did not include the custom design setup required to get the templates ready for the new platform or anything- that was an addition $900+ just to get the first two and we have about 25. Then the issue with the available options Volusion has arose. Volusion is so basic that it wouldn't allow me to even create a pricing variation and make a specific color for a product only available on certain sizes. We were initially told they could. Also, we asked if Volusion was capable of making automatic price changes (dynamic) based on options selected and we were told "yes". However, this was also a lie. We actually ended up needing to search for a custom programmer who not only would be willing to work on the very basic platform Volusion is, but also custom code these options. The cost to this, nearly $2500. After we spent between 3-4 weeks getting shipping set up, products in and waiting on Volusion to complete their end of the deal and all the while having to do the legwork in finding several outside companies to do what Volusion said their software could do out of the box, Volusion decides it is too much work for them and they are no longer willing to adhere to the agreement they made. They wasted nearly a month of my time after leaving me to find workarounds for their inept platform. I highly suggest looking elsewhere than Volusion if you are looking for an ecommerce platform that is capable of truly growing with you and working for anything other than an extremely basic website. Volusion not only misrepresented their company and their platforms ability, but they also defamed BigCommerce by stating that I should not go with BigCommerce because they don't have nearly the features or ability because "BigCommerce has not been around nearly as long. BigCommerce is like that annoying little brother that copies everything you do", stating they have all the features and then some. This was a lie because after checking in with BigCommerce, we found BigCommerce has tons more features out of the box without need for custom coding that Volusion lacked. I would recommend BigCommerce over Volusion any day since not only is BigCommerce a fair enough company not to put Volusion down as Volusion did to them, but their features are ALL there and from what I see so far, they do not lie like Volusion seems to constantly do. Please comment if you have had similar issues with Volusion as we are trying to see if this is a repetitive issue with Volusion and we have consulted with a legal firm.

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  • YES they scammed us as well for close to $4,000. I am ready to assist getting a class action lawsuit started! It look like there are alot of others as well. How can we get in touch with each other?
  • I was looking at Volusion and also BigCommerce for my Website and your testimony helps with my decision.
• Glad to hear the reviews, I was checking it out to expand. Definitely! Not anymore! They really need to clean up their act!!!!

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  • You definitely dodged a bullet!
• We wasted 6 months and hundreds of hours trying to get our volusion store up and running, when we were finally close they lied to us regarding credit card processing, charged our credit card before for the service against our wishes and refused to refund it, we filed a chargeback and closed our volusion website. DO NOT SIGN UP WITH THEM, they make their money suckering people to open and keep a website, not making it successful.

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  • I am starting a class action lawsuit against then to get them shut down. How can we get in touch with eachother?
• I reviewed CMS cart systems for a year before I went with Volusion. I was actually excited to try it. Not any more.
  
  Sure the cart functions, and the admin area is "pretty" but cart additions are complicated and clunky - and unless you pay for more than their basic package (up to 500 items) you have NO way to upload or DOWNLOAD your cart information data. If you want support or static pages on the site adding finding and editing them through their 'article' system is like finding a needle in a haystack - nearly impossible for computer challenged clients to update (which is the whole point of going with a cms system) and their tinymce page editors are too simplistic and limited in features. What's worse is if you choose to code back and forth between the html and txt tags it looses or rewrites the hand code.
  
  The don't give you any access to your root ftp or sql areas.
  
  I also just discovered tonight that their 301 redirect system doesn't allow for query string URLs which is what my old card was built in - destroying the QR code functionality on all of the product packaging we have.
  
  Their help and training pages are what I would call "fluffy" and a good number of the videos are outdated to the content they are referring to - including reviewing features that are no longer available to some users.
  
  If you have the base packages you are only allowed to use the email and chat features, and that takes me 45min on average and the support people pretty much just turn around and send you to a help page URL. The can't/won't help with any design issues as well refering you to one of their design associates who are basically doing the same job I am capable of - if I could just get a straight answer.
  
  NEVER again will I recommend this platform to a client.

  Reply
  • I am putting together a lawsuit to get them shutdown. Please contact me if you are interested in joining.
• I have not been able to get direct contact with any one at Volusion. No telephone calls, no e-mails, just locked out of my acct.

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  • Please contact me. I am putting together a class action lmk lawsuit to get these scammers shutdown once and for all.
• Thanks for the review. I was just about to sign up

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  • Volusions template shows on my web page with SSL seal all intact. I hired a company that has since gone out of business. I can't get into my Volusion acct. Where do I turn? I read a short headline that said Volusions legal dept had been closed for 2 weeks! Is this another scam company?
• Volusion is not a bad service, as they do offer features that benefit the customers that require them. Some people prefer Volusion themes, SEO, and other features over other e-commerce stores. The bandwidth overages can be expensive, however, there is a way to save on bandwidth using a particular method called offloading. Our clients usually save hundreds a month using our code at BandwidthDiet. I do belive there are guides on how to perform an elementary offload so don't be discouraged if Volusion is charging for bandwidth! Try it, save money, save time, and keep your store!

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• Volusion is a SCAM pure and simple. They charge you for Overages in your bandwidth!! SO if you happen to exceed your bandwidth you signed up for (which happens very quickly no matter what because of they way they run things) You get surprise charges on your credit card for HUNDREDS of dollars.

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  • Yes I was scammed almost $4,000 so I am putting together a class action lawsuit to get this company shut down once and for all. Please get in touch with me.
  • Never had this happen once....I've been over a few times, never once been charged.

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