Arise.com is a company that offers independent contractor job opportunities to people looking for work from home positions. An independent contractor is not a traditional employee.
ICs are contracted to work for a specific company, performing designated duties in exchange for a pre-determined hourly pay rate. However, taxes will not be taken out of your paycheck, though the company you work for will be claiming you on their taxes, so make sure to put aside enough money from your checks to pay your dues at the end of the year.
Now, you will not actually be contracted to work with Arise. Arise.com acts as a middle man between you and the companies who will hire you. Arise.com does a background check on you, trains you, and then connects you with the company you will be working with.
Arise.com connects you with online retailers who need people to do telephone customer service, online customer chat services, and email technical support. You determine in advance what hours you will be willing to work, and once you are contracted to a company, you must be willing and able to honor those hours.
You will generally be required to have specialized training for many different companies, however, once you’ve gotten your specialized training for a couple different companies, you’ll usually maintain working with them for extended contracts.
Positions acquired through Arise.com tend to begin at $10/hr and then move up the scale to $14/hr once you have a job that requires further training.
So What’s the Deal with Arise.com?
While Arise is a legitimate company, the most Arise.com complaints come from users who are upset at the technical issues and required costs.
First, the software Arise.com uses to track your working time and officially pay you only functions with Internet Explorer and certain types of anti-virus software. In addition, their software hasn’t been updated to work with versions of Windows Vista and Windows 7, so you must have earlier versions to work with.
But the costs of working with Arise seem to generate the most complaints. Of course you must have a home computer and high speed internet, but you must also have a landline designated for business purposes only and a set of headphones. If you don’t have one of the few anti-virus programs that Arise software works with, you’ll need to purchase that as well.
You must have a national background check performed, which you have to pay for, and can run around $30. Also, the actual training provided by Arise.com will run you $99 initially, and you will be charged various costs whenever you require further specialized training, which almost every job will require.
Finally, the software that Arise provides you with to connect you with your employer and track your working hours – in addition to the 24/7 support they offer you – will cost you $40 each month.
The unbiased truth is that it is not for everyone! YOU choose to pay your money. There are countless work at home opportunities in which you do not have to pay one cent to join.
I admit the technical support is a atrocious! I absolutely hate it when I have to go to them for anything! I troubleshoot my own issues before I even consider them. The lack of professional training for most of the chat performance facilitators and qa performance facilitators is obvious as many of them lack the basic knowledge and skills of how to effectively communicate with others in a supposedly professional environment. I've even experienced one qa pf locking my account because she was offended by a communication I sent her regarding the legibility of her emails. The trainers are former csps who worked with the client long enough and/or paid enough to certify. They spend too much time on their soap box or telling stories about their personal life and not enough time teaching the material. I have often fell asleep in all 4 of the different trainings I have attended. And yes, I certified for all of the clients I signed up for.
As with any company, Arise has its issues but I get paid regularly. I determine how many hours I need to pay my bills and I get them. I am currently servicing 2 clients and waiting on a 3rd. I have never spent more than $100 on a training course because I always receive a discount. Even if I didn't get a discount, I would still sign up.
People, understand that regardless of what opportunity you accept you will always spend money. With a Brick and Mortar job you have to buy clothes, lunch, gas, and in many cases pay for training (college or certifications). With a work from home opportunity, you have to have high-speed internet, a decent computer, headset and a phone line in some cases.
In summary, stop bitching and accept responsibility for your actions. Just because Arise didn't work for you doesn't mean it is a scam. It simply may not have been the best choice for you. And for those of you still servicing and complaining, why are you deterring others from making money if you are still making money. Everyone is different. If you are so unhappy, go find another opportunity. You are not obligated to stay with Arise. You can end your contract at anytime without penalty. I have done it with one of my clients and so I know it to be true. I haven't had any issues with continuing to service.
One recommendation for newcomers, if you do not have any call center customer service skills, do not let anyone fool you to accept a high call volume client. You will be miserable. I have been in customer service for almost 20 years and I won't accept a high volume client. Arise doesn't pay enough to deal with the stress. And the pay actually starts at $8, not $10 as mentioned in the intro by Reviewopeda.
So remember: Don't spend money you don't have! Look for no cost opportunities. They are out there. I have come across several. One wfh op I had was a search engine reviewer for Google. The starting pay was $13. There was a long test to pass but once you get started, you can make money. Unfortunately, I didn't stick with it because I was working full-time and I went too long without submitting any reviews and so they terminated my contract. Be careful in your interpretation of the reviews you are reading. Pay attention to the underlying reason they are writing a negative or positive review. I passed up arise several times before I decided to join. Now I'm glad I did.
This is not an attempt to get anyone to join Arise! Please don't mistake it for a solicitation! It is, however, an attempt to get everyone looking for a work from home opportunity to do their due diligence before spending one copper coin! This will prevent you from blaming someone else when you spend money you didn't have to spend in the first place!
I have enough information on Arise to sue them and win. The thing is, when you have an issue, you CANNOT speak with anyone. You go to chat who does not understand half of what is going on. Arise needs to have a help desk to resolve complaints.
If people know that they will never get to speak with someone when they have an unresolved issue, do you think they will want to partner with Arise?
I have heard so many things about Arise, and after being with them a few years, I am now seeing all of the bad things are true. They are unethical, disorganized and they will reap you off. I will not go into details, as this issue is being looked at.
I know the exact minute my hours will display for the next week. I do not have to sit and stalk for hours all day long. That is giving your life away. You don't get paid for that.
Yes, Arise is legit. My PFs have been with the client I work for 5+ years.
I just informed the IBO I no longer wanted to be associated with ARISE. I took the initial computer test on the ARISE site and my XP passed as well as my ISP. I only had to pay $5.00 to begin training as a CSP I and passed. The usual price is $99.00. If I had to pay the $99.00 I don't know if I would have been associated. I then signed up to work for AT&T. This was very quickly after I passed the computer test on ARISE website. I got a headset and was promptly at my orientation. It was then that I found out that Windows XP was no longer being accepted by ARISE. It was less than one month since I took the initial test. Still, I persisted and purchased a new computer to comply with AT&T requirement. I then re-tested using ARISE's test only to find out that my ISP was insufficient. Again, remember that the initial test showed my computer met the requirements. I was unable to take the course because of this. I was the one who had to make contact with ARISE about the getting a refund. They informed me that they do not give refunds - only vouchers. After doing all of this, AT&T no longer is part of the ARISE network so I signed up with Comcast for which I had to pay more money in addition to the voucher for this course. On the day of that certification I realized that there were over 170 people who were to take the classes! I couldn't figure out how 1 instructor could handle that many trainees so I decided not to go with this opportunity. When I contacted ARISE I was informed that there was no possibility of a refund or a voucher and in addition, I would not be able to sign up for another course for 30 days. So I would say that I got a new computer, got a new ISP, signed up for 2 courses, and I never made a dime. A bit about me- I'm a college graduate with lots of experience. My advice is that unless you are unbelievably patient and LUCKY, very computer savvy, please STAY AWAY. There may be some validity to this company but overall, I think it is a complete SCAM.
I am looking to join Arise but I would like to talk to you about Arise. My sister thinks this company is a scam. She has signed up in becoming an IBO and paid for the background check with Arise. I am not sure on how to convince her to continue with Arise so that I can sign up under her. Can I get your e-mail address?
Thank you,
Keli
Could you please email me at [email protected]? I just signed up to do Disney Dining and would love some insight from someone already working in it.
Thanks!