Arise.com is a company that offers independent contractor job opportunities to people looking for work from home positions. An independent contractor is not a traditional employee.
ICs are contracted to work for a specific company, performing designated duties in exchange for a pre-determined hourly pay rate. However, taxes will not be taken out of your paycheck, though the company you work for will be claiming you on their taxes, so make sure to put aside enough money from your checks to pay your dues at the end of the year.
Now, you will not actually be contracted to work with Arise. Arise.com acts as a middle man between you and the companies who will hire you. Arise.com does a background check on you, trains you, and then connects you with the company you will be working with.
Arise.com connects you with online retailers who need people to do telephone customer service, online customer chat services, and email technical support. You determine in advance what hours you will be willing to work, and once you are contracted to a company, you must be willing and able to honor those hours.
You will generally be required to have specialized training for many different companies, however, once you’ve gotten your specialized training for a couple different companies, you’ll usually maintain working with them for extended contracts.
Positions acquired through Arise.com tend to begin at $10/hr and then move up the scale to $14/hr once you have a job that requires further training.
So What’s the Deal with Arise.com?
While Arise is a legitimate company, the most Arise.com complaints come from users who are upset at the technical issues and required costs.
First, the software Arise.com uses to track your working time and officially pay you only functions with Internet Explorer and certain types of anti-virus software. In addition, their software hasn’t been updated to work with versions of Windows Vista and Windows 7, so you must have earlier versions to work with.
But the costs of working with Arise seem to generate the most complaints. Of course you must have a home computer and high speed internet, but you must also have a landline designated for business purposes only and a set of headphones. If you don’t have one of the few anti-virus programs that Arise software works with, you’ll need to purchase that as well.
You must have a national background check performed, which you have to pay for, and can run around $30. Also, the actual training provided by Arise.com will run you $99 initially, and you will be charged various costs whenever you require further specialized training, which almost every job will require.
Finally, the software that Arise provides you with to connect you with your employer and track your working hours – in addition to the 24/7 support they offer you – will cost you $40 each month.
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At Arise, they stress Net Promoter scores, which agents are told to obtain an e-mail address from customers. Part of your metrics is dependent on the percentage of net promoter score surveys filled out and e-mail addresses obtained. This is not fair, since most people only fill out surveys to complain and this effects your metrics too.
Aht, metrics are unrealistic and hard to meet when you consider the limited training. In the beginning an agent will spend more time on a calls locating the information that was not covered in training. It only takes a few weeks and you will be expected to meet all metrics or contract is terminated.
I have noticed the support team is not as empathetic as they use to be, since everyone is stressed and in a hurry. It feels like the treadmill is being sped up, turbo charged, to make money only for Arise. The classes are full, up to 75 people and paying $249.00 per person. The call center business has always been a tough road, but virtual solutions have become more dog eat dog in this economy. I am still trying to chase the metrics, but do not feel encouraged. It would be nice if they really cared about people more than just making money.
I was at the top of the metrics, but due to Arise tech issues, it knocked me down to the bottom. They will take no responsibilty for their tech issues. I hate that I started this, now until I find something else, I gotta keep it.
As one poster stated...for a SCAM to work.. you have to provide enough of your employees with an ideal work situation so by word of mouth they can lure others into the trap.
Best of luck to the new applicants!!!
I am the CEO of Arise. You can contact me at [email protected].
Our business and business model is not for everyone. Many people desire to be an employee and be told when/where to work. We are looking for independent business Owners that are self starters and want or need the work life balance.
I want you to succeed and do not understand how you can make these comments and still work with Arise.
Feel free to reach out to me on above email address.
John Meyer
This is your business....how many businesses can you start up for such a low price and start making a profit right away? Not many.
You complainers seem to think you are so entitled and are walking around with your hand out expecting everything to fall into your laps and when they don't you cry "scheme, pyramid etc".
If you can't pass the course, can't handle the responsibility of being your own boss then move on to something else. There are plenty of us who are doing this and making money and there are plenty of others who would be good at this and who need an opportunity like this but are being scared away because of the crap you are spreading. Shame on you!
This is John Meyer and I am the CEO of Arise. I am glad you have chosen us and we want your business to be successful.
It is not for everyone and we have to accept that. WE want you to be successful. Successful/happy people make our clients happy.
you are welcome to contact me at [email protected]
John Meyer
Another class prior to this started with about 35 people, and less than 10 certified.
So Bob, Chuck is correct. I also know personally other disturbing things that happened during the above training classes like false accusations being made to disqualify people during training. All that fought back however missed valuable class time and end up having to get vouchers to do it all over again. It's definitely not legit for a company to conduct business this way. If I had a choice which many do not because they need a way to make money. I would not be with Arise.
Kudos to anyone that go to thru the process and not have any bad experiences. But by no means is this as flawless as all Arise's literature suggests. I am not a complainer, just telling the truth from my own experience. And experience is the best teacher.
I am sure Arise will change it's business model when the economy rebounds, because by then we won't be so limited.
with respect you're wrong....I was in a class for Rogers which started out with 70 in the class and only 6 were still in the class at the end and only 4 of us certified....do that math...pretty bad eh