Convergys, found at www.Convergys.com, is a business process outsourcing company which specializes in outsourcing the call center functions of their client businesses to work at home call center agents.
Convergys claims that they have been a leader in customer management for over 30 years, and they specialize in helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences.
Unlike many other work at home employment opportunities, if hired by Convergys, you will be considered an actual employee of their company, and depending on the position, may even qualify for benefits.
Being a Call Center Agent
Call center agent is perhaps one of the most popular and prevalent telecommuting job opportunities in today’s workforce, as it is a job that can be professionally and successfully done from the comfort of your own home.
Call center agents can provide a wide variety of services, from sales calls to customer services, verification services, tech support, quality assurance phone call, or even simply confirming appointments and meetings.
The specific work you do for Convergys – and the schedule on which you would perform your work – would be determined by what client company Convergys assigned you to work for. This assigning is done after you have completed the hiring and training process, so the Convergys team knows where best to place you.
Convergys offers both part time positions, at 16 hours a week, and full time positions, at 40 hours a week. You are allowed input on your work schedule, but once you commit to a schedule you must be available during those hours.
Employment Requirements
You must have a quiet, dedicate at home office with a high speed internet connection, telephone service as well as a telephone with a mute button, and a PC (Macs not accepted) that can pass an online test for compatibility.
You must also have a high school diploma or equivalency and a minimum of six months customer service or call center experience is preferred.
If you are hired, your pay would be determined by the type of work you do, what client you are assigned to, and whether you are part or full time. However, you will always be paid every two weeks, by Direct Deposit.
There are further requirements for Convergys work at home agents, but you will have to check their website Career opportunities for more specific information.
Would you like to add your review for
2. I was working a 20 an hour a week minimum wage job when I got 'hired' by Convergys, so naturally I left that job to start a 40 an hour a week job at $9.00 an hour.
3. I was TOLD that I was hired and everything was set for me to begin training on Monday August 26th at 11 AM EST. At 10:40 AM EST, I receive a phone call telling me that they are pulling me from the class because my background check still hadn't come back yet. They waited until the last possible minute to do this to me. I completely lost it and told them off and let them know exactly how unprofessional I thought it was that they tell me I am hired and give me a start date only to take it away from me the very day I am supposed to begin training. The 'recruiter' tells me that it would be three weeks before they could reassign me. THREE WEEKS! I am now unemployed and have to wait another three freaking weeks to start 'training'. I got angry and hung up on her. After cooling off a while, I sent her an email apologizing and explained my situation to them.
3. The next day (Tuesday August 25th) I receive an email telling me that I am set to begin training today (August 26th). I got excited and thought my apology was accepted and everything was good to go. So I login and sit through the 'roll call' only to be one of eight people whose name wasn't called. I was then told to leave the room and that one of the trainers would call me within fifteen minutes to let me know what was going on. TWO HOURS LATER I get a phone call from the same woman I spoke with on Monday. She tells me that I will NOT be allowed to work at all for Convergys because I had a bad attitude. She also claimed that I stated I was no longer interested which was a blatant lie. I NEVER said that. I NEEDED this job!!!
So tell me what kind of 'company' tells someone they are hired and encourages them to quit their current job and clear their schedule for three weeks worth of training? What kind of 'company' tells someone they can begin work BEFORE all of said employee's paperwork is finalized?
Steer clear of this place. I know they have several good reviews, but you should be forwarned that most of these 'good reviews' are from management members within their hiring group. If I could press charges against this place I would.
So now I have no job and no income. I only hope that the job I quit will hire me back otherwise I am completely screwed.